First Class Host- Manchester Piccadilly

TN United Kingdom; Manchester; On-site; GBP 23,000 - 26,000; Full time

Job summary

A forward-thinking company is seeking a First Class Host at Manchester Piccadilly. This role is perfect for individuals with a background in retail or hospitality who excel in customer service. You will be the face of the service, ensuring a pleasant journey for passengers by selling refreshments and providing complimentary drinks. Flexibility in working hours is essential, as you will need to accommodate early mornings and late evenings. Join a diverse team that values inclusion and aims for excellence in customer satisfaction.

Qualifications

• Strong customer service or sales experience required.
• Ability to engage with customers and handle challenging situations.

Responsibilities

• Sell refreshments and provide complimentary drinks to First Class customers.
• Ensure high standards of service and maintain a professional appearance.

Skills

Customer Service

Sales Experience

Communication Skills

Flexibility

Job description

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First Class Host - Manchester Piccadilly, Manchester

Client:

XC Trains Limited

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5ed4fbd37866

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

As a First Class Host, you will receive a training salary of £23,731 per year (based on a 35-hour week) and £25,765 per year (based on a 38-hour week).

CrossCountry is looking to recruit a First Class Host to join their team at Manchester Piccadilly.

Our First Class Hosts are at the front line of our service, ensuring our customers have a great journey. Successful candidates often come from backgrounds in retail, hospitality, or catering, with strong customer service or sales experience.

The role involves selling refreshments and providing complimentary drinks to First Class customers. If you are communicative, customer-focused, and able to maintain high standards consistently, this could be the right role for you.

You will interact with passengers onboard and work closely with colleagues on the train and at local offices.

Key qualities for success:

• Flexibility: Willingness to work early mornings, late evenings, and weekends.
• Communication skills: Ability to engage with customers, sell products, and handle challenging situations.
• Standards: Maintain a professional appearance, follow procedures, and go the extra mile for customers.
• Personality: Friendly, personable, and committed.
• Results-focused: Achieve sales and service targets and personal goals.
• Location: Reside within 1 hour’s commute of the work location.

Applicants must be able to commute for early starts or late finishes.

To apply, submit your current CV and a cover letter by 26/06/2024.

We value diversity and inclusion, which are central to our talent strategy. We believe a diverse workforce unlocks potential and drives success.

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