First Class Host

arriva; Bristol; On-site; GBP 26,000 - 30,000; Full time

Job summary

A national transport brand is looking for a First Class Host in Bristol. You will deliver outstanding customer service by serving refreshments and ensuring a welcoming journey. Ideal candidates are energetic, well-presented, and have excellent people skills. A starting salary of £26,888 increases post-training, with great career prospects and additional perks including free travel on Arriva rail services.

Benefits

30 days holiday allowance increasing to 35

Defined benefit pension

Free travel on Arriva rail services

75% off travel on other UK rail companies

Discounted European rail travel

Qualifications

• Confident, approachable, and great at connecting with customers.
• Ability to work early mornings, evenings, weekends, and bank holidays.
• Work seamlessly with onboard crew and local colleagues.
• Professional appearance and attitude.
• Ability to work to sales or service targets.
• Energetic and authentic individuals preferred.

Responsibilities

• Ensure customers receive a warm welcome and excellent service.
• Serve complimentary refreshments and sell additional items.
• Maintain high standards of presentation and professionalism.
• Support high-quality at-seat catering service when needed.

Skills

Excellent people skills

Sales and service driven

Flexible approach

Well-presented

Strong team player

Authentic personality

Job description

First Class Host – Bristol

Join the Journey.

Are you passionate about delivering outstanding customer service? Do you enjoy working in a fast-paced, people-focused environment? If so, CrossCountry is recruiting First Class Hosts to join our dynamic team in Bristol.

Overview

What you’ll be doing

As a First Class Host, you will be the face of our service — ensuring our customers receive a warm welcome, excellent service, and a memorable journey every time they travel with us.

You will be serving complimentary refreshments and selling additional items to our First-Class customers, ensuring that you deliver a premium customer experience onboard by maintaining high standards of presentation and professionalism and providing a safe, clean, and welcoming environment.

You may also be asked on occasion to support with providing a high-quality at-seat catering service to our Standard Class customers.

What is in it for you?

• Starting salary: £26,888, rising to £29,192 after successful training (based on a 38-hour week)
• Permanent, full-time position with great career prospects
• Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
• Opportunities to grow within a national transport brand.

What We are Looking For

We are not just hiring for a role — We’re hiring the right people. Here’s what success looks like:

• Excellent people skills – confident, approachable, and great at connecting with customers.
• A flexible approach – you will work shifts, including early mornings, evenings, weekends, and bank holidays.
• A strong team player- work seamlessly with onboard crew and local colleagues
• Well-presented- professional appearance and attitude that reflects our brand.
• Sales and service driven- Ability to work to sales or service targets and deliver consistent results.
• Personality – we want authentic, energetic individuals, not robots!

Location Requirement

• You must live within 1 hour’s commute of Bristol and be able to travel at unsocial hours reliably.

Why Join CrossCountry?

At CrossCountry, we are committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.

• Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
• Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
• Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
• 75% off travel on other UK rail companies
• Discounted European rail travel after one year.

Application Deadline: Monday 20th October 2025

Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger – making journeys better, one customer at a time.

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