Fire Suppression Service Engineer

Johnson Controls; Cardiff; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company is seeking a Service Engineer to support customers across the UK in maintaining fire detection and gas suppression systems. This field-based role requires strong knowledge in fire systems, with responsibilities including service maintenance and customer interaction. Competitive salary and benefits are offered, along with career development opportunities.

Benefits

Competitive salary + overtime rates

Company vehicle & fuel card

25 days holiday + bank holidays

Extensive training & career development opportunities

Employee assistance programme & wellbeing support

Qualifications

• Experience with fire detection/protection systems is essential.
• Full UK driving licence required.
• IT literacy is mandatory.

Responsibilities

• Deliver service and remedial works on fire detection systems.
• Maintain service records using service software.
• Drive customer satisfaction and advise on upgrades.
• Comply with health, safety and company standards.
• Coach new apprentices.

Skills

Experience in a service-focused business

Strong knowledge of fire detection/protection systems

Understanding of gas suppression systems

Knowledge of fire legislation & standards

Strong IT skills

Integrity testing knowledge

Team coaching or leading experience

Job description

Service Engineer – Fire suppression
Location: Field-based (Bristol, Taunton, Cardiff, Newport + 20-mile radius)

Join Johnson Controls, a global leader in smart, healthy and sustainable buildings. We are now hiring Service Engineers to support customers across the UK with service, maintenance and remedial works on fire detection and gas suppression systems. You’ll play a key role in delivering a first-class service to major clients in sectors such as banking, defence, aerospace and data centres.

This is a field-based role. You will work independently and as part of a team, taking responsibility for service quality, customer satisfaction, and health & safety compliance. Typical systems would include Conventional & Addressable fire detection and alarm systems, networked systems, graphics packages, Gas extinguishing systems.

What we offer

• Competitive salary + overtime rates
• Door-to-door travel
• Engineer incentive plan
• Company vehicle & fuel card
• 25 days holiday + bank holidays (with option to buy more)
• Sick pay, pension matched contribution, life assurance
• Employee assistance programme & wellbeing support
• Discounts on high street brands and Johnson Controls products
• Cycle-to-work & referral schemes
• Extensive training & career development opportunities
• Collaborative, supportive team culture

What you’ll do

• Deliver PPM, service, remedial works & integrity testing on fire detection and gas suppression systems
• Maintain accurate service records using iPad & service software
• Drive customer satisfaction, advise on remedial actions & upgrades
• Comply with QEHS standards and company procedures (RAMS, PPE, toolbox talks, audits)
• Support continuous improvement, training and technical audits
• Coach new apprentices and act as key link between customer and line manager
• Complete required security vetting and screening

What we’re looking for

• Experience in a service-focused business
• Strong knowledge of fire detection/protection systems (conventional, addressable, networked)
• Understanding of gas suppression systems and maintenance
• Knowledge of fire legislation & standards
• Full UK driving licence
• IT literate
• Integrity testing knowledge (training can be provided)
• Ideally experience in coaching or leading teams

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