Fire & Security Service Manager - £55,000 - Essex

Pertemps; Great Dunmow; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a Fire & Security Service Manager to lead their service team in Great Dunmow. This role combines technical expertise with leadership, focusing on maintaining and repairing fire alarm, intrusion detection, CCTV, and access control systems. The ideal candidate will ensure compliance, operational efficiency, and customer satisfaction while managing a skilled engineering team. With a competitive salary and a comprehensive benefits package, this opportunity offers a chance to make a significant impact in a growing company dedicated to safety and excellence.

Benefits

Company Car Allowance

Employee Assistance Programme

Mobile Phone & Laptop

25 days Holiday & Bank Holidays

Qualifications

• Complete understanding of fire & security systems is essential.
• Experience managing engineers is crucial.

Responsibilities

• Manage day-to-day operations of the fire alarm and security service department.
• Supervise field service technicians to ensure compliance and safety standards.

Skills

Leadership

Customer Service

Technical Expertise in Fire & Security Systems

Compliance Knowledge (NFPA, NEC, IBC, UL)

Tools

CCTV Systems

Intrusion Detection Systems

Access Control Systems

Job description

Fire & Security Service Manager - £55,000 - Essex

RGB Network are working with a fire & security specialist company seeking a fire alarm service manager to join their growing team. To lead our service team responsible for maintaining, inspecting, and repairing fire alarm, intrusion detection, CCTV, access control, and integrated life safety systems. This role combines technical expertise, leadership, and customer service, ensuring compliance, operational efficiency, and customer satisfaction.

About The Role

You will be working directly with the fire / security director and head of services to assist with managing their engineering team.

Salary Package:

• £50,000 - £55,000
• Office Based
• Company Car Allowance
• Employee Assistance Programme
• 40 Hour Week
• Mobile Phone & Laptop
• 25 days Holiday & Bank Holidays

Key Responsibilities:

• Manage day-to-day operations of the fire alarm and security service department.
• Supervise and support field service technicians, ensuring work quality, compliance, and safety standards are met.
• Oversee scheduling, dispatching, and coordination of service calls, inspections, testing, and emergency responses.
• Provide technical guidance and troubleshooting assistance for fire alarm and security systems, including intrusion alarms, CCTV, and access control systems.
• Maintain up-to-date knowledge of NFPA, NEC, IBC, UL, and other relevant codes and standards.
• Interface with customers to resolve issues, review performance, and build long-term relationships.
• Collaborate with sales, project management, and installation teams for smooth transitions between installation and service phases.
• Monitor and manage KPIs, technician productivity, and service ticket resolution times.
• Maintain inventory levels, order parts, and manage tools and equipment for field staff.
• Ensure all documentation, reports, and compliance records are accurate and submitted on time.
• Assist in recruiting, training, and mentoring new team members.

Essential:

• Complete understanding of fire & security systems.
• Experience with managing engineers.

Please contact
Zan Saeed
Rgb Network
Office: 020 7932 2800
Email: [e-mail]