Fire & Security Service Engineer - Ref65106

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 31,000 - 45,000; Full time

Job summary

An exciting opportunity awaits as a Fire & Security Service Engineer with a rapidly growing company in the UK. You will be part of a dynamic team dedicated to ensuring safety and compliance through top-notch Fire and Security systems. With competitive salaries, generous benefits, and a commitment to employee development, this role offers a pathway to career advancement in a supportive environment. You'll engage with cutting-edge technology, contribute to high-quality service delivery, and enjoy a comprehensive rewards package that recognizes your contributions. Join a leader in the industry and make a difference in the lives of customers every day!

Benefits

Company Vehicle & Fuel Card

Company Tablet and Mobile Phone

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Paid Referrals Scheme

Paid Holidays and Bank Holidays

Birthday Holiday

Mental Health Support Scheme

Access to continued training at the Marlowe Academy

Qualifications

• 10+ years experience in Fire & Security systems.
• Ability to service, fault-find, and install Fire & Security systems.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls and maintain effective communication with customers.

Skills

Fire Systems Knowledge

Security Systems Knowledge

Customer Service Skills

Organizational Skills

Technical Background in Electrical/Electronic Industry

Education

Relevant Technical Certifications

Tools

Galaxy

Texecom

Hikvision

Paxton

CCTV Systems

Job description

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Fire & Security Service Engineer - Ref65106, Royal Tunbridge Wells

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Client:

Marlowe Fire and Security

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

44330c76e638

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Fire & Security Service Engineer

Multiple Opportunities Available Across the South East: Bromley, Croydon, Redhill, Brighton, Dartford, Rochester & Tunbridge

Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow our team with the appointment of an experienced Fire & Security Engineer.

Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages.

Our basic salaries are based on a grading structure.

Grade 7: Basic Salary between £37,384 - £44,491

A comprehensive, high performing Service Engineer – At least 10+ years experience. Multi disciplined in Fire & Security systems and panels; able to service, fault-find, investigate, install & commission.

Grade 6: Basic Salary between £36,075 - £41,491

A skilled Service Engineer, ideally multi-disciplined in most Fire & Security systems and panels; able to service, fault-find, investigate with some awareness of install & commissioning.

Grade 5: Basic Salary between £34,645 - £39,092

An experienced Service Engineer with at least 4 years’ experience, ideally multi-disciplined in Fire and/or Security systems and panels, with a particular strength in Fire, Access Control, CCTV or Intruder; able to service, fault-find & investigate.

Grade 4: Basic Salary between £31,565 - £35,492

An experienced Service Engineer with at least 2 years’ experience, ideally multi-disciplined in Fire and/or Security systems and panels, with a particular strength in Fire, Access Control, CCTV or Intruder; able to service, fault-find & investigate.

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re-active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC. Salto

Requirements

Who We’re Looking For

In addition to having all the usual attributes of a great Marlowe Fire & Security employee, which include; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team.

For this opportunity, we are specifically looking for candidates who offer:

• A technical background in the electrical / electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security, we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages, that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people, making their everyday lives and futures more comfortable.

Upon joining Marlowe Fire & Security Group, you will be remunerated with a generous and competitive basic salary. As well as the opportunity to earn overtime, on-call and travel, which we encourage all of our Service Engineers to embrace to the fullest in order to maximise your progression and earning potential. We tailor these remuneration packages subject to you, the individual, to ensure that we don’t miss out on the best talent in the market.

• Basic Salary - £31,565 £44,491 – Please see grading structure above
• Overtime, On-Call, Travel Time: Typically in the region of an additional £10,000 per annum (this would depend on the individual and how much you would be prepared to commit to)
• Company Vehicle & Fuel Card
• Company Tablet and Mobile Phone
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays and Bank Holidays
• Holidays increasing after each year of service up to 25 days.
• Birthday Holiday
• Mental Health Support Scheme
• Long Service Award (increments of 5 years)
• Access to continued training at the Marlowe Academy
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

Our business model is built on promoting from within, therefore all candidates who join our ever-expanding business are encouraged to learn, grow, develop and progress in a direction that suits your ambition. At Marlowe Fire and Security Group, we consider ourselves to be the employer of choice in the Fire & Security industry, we hope you will agree!

About Marlowe Fire & Security

From initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.

About Marlowe Fire & Security Group

Marlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc.

Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers.

Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.

Our Business Include:

• Marlowe Fire & Security Group
• Alarm Communications Limited (ACL)
• Griffin Fire
• Marlowe Kitchen Fire Suppression
• MJ Fire
• Island Fire Protection
• Morgan Fire Protection
• Victory Fire
• JCR

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

RIGHT TO WORK

Marlowe Fire & Security Group do not offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.