Fire & Security Service Engineer

TN United Kingdom; Swansea; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a dynamic team at a rapidly growing company that values innovation and dedication in the Fire & Security industry. This role offers the opportunity to work on renowned client sites across the UK, maintaining and responding to service calls for Fire and Security systems. With a competitive salary and comprehensive benefits, including a company van and ongoing training, you'll thrive in a supportive environment that prioritizes your growth and career progression. If you're passionate about delivering exceptional customer service and want to make a significant impact, this is the perfect opportunity for you.

Benefits

Company Van

Full Use of Academy Training

6 Training Days a Year

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Paid Referrals Scheme

Additional Day Holiday for Service

Development & Progression Opportunities

4-Day Induction Program

Qualifications

• Technical background in the electrical/electronic industry required.
• Good knowledge of Fire and Security Systems essential.
• Experience in front-line customer contact preferred.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems.
• Plan and respond to routine and reactive call visits.

Skills

Electrical/Electronic Background

Fire and Security Systems Knowledge

Customer Service Skills

Organizational Skills

Tools

Galaxy

Texecom

Hikvision

Paxton

Job description

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Fire & Security Service Engineer, Swansea

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Client:

Marlowe Fire and Security

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

709d931f62cb

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Fire & Security Service Engineer - Swansea

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re-active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC. Salto

Requirements

We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:

For this opportunity, we are specifically looking for candidates who offer:

• A technical background in the electrical / electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

At Marlowe Fire & Security, you’ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you’re ready to elevate your career while making a meaningful difference, we can’t wait to hear from you!

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
• Company Van with fully fitted Van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Additional Day holiday each full year of completed service (up to 25 days)
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment..

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

We're big enough to deliver results but small enough to genuinely care.

• Marlowe Fire & Security marlowefireandsecurity.com
• Alarm Communications acl.uk.com
• FAFS Fire & Security fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
• Morgan Fire Protection morganfire.co.uk
• Victory Fire morganfire.co.uk
• Marlowe Smoke Control marlowe-aov.co.uk

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 26/04/2025 by TN United Kingdom