Fire & Security Service Engineer

Recruitment Helpline Ltd; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

Phone/tablet

Uniform

Pension

Ongoing manufacturer training

Overtime and on-call allowance

Job summary

Recruitment Helpline Ltd in Berkshire is seeking a Fire & Security Service Engineer to perform planned preventative maintenance, reactive calls and commissioning across a varied customer portfolio. The role involves fault diagnosis, site work, and on-site testing of access control, CCTV, fire alarm and intruder systems.

You will work across multiple sites, participate in an on-call rota with occasional overtime, and ensure compliance with British Standards.

Qualifications

• Proven experience as a Fire & Security Service Engineer.
• Strong fault-finding and diagnostic skills.
• Full UK Driving Licence.
• Ability to work independently and manage workload effectively.
• Good communication and customer service skills.

Responsibilities

• PPM and reactive maintenance of fire & security systems across sites.
• Fault diagnosis, repair and commissioning support.
• Maintain compliance with current British Standards.
• Test system operation and complete service reports.
• Liaise professionally with customers and site personnel.
• Participate in on-call rota for emergency breakdowns.

Skills

Fault-finding

Customer service

Driving licence

Independent worker

Communication

Electrical knowledge

Tools

Paxton

Texecom

Hikvision

Advanced

Job description

Job Type

Full-Time, Permanent.

Salary

Competitive Salary – Depending on Experience.

Location

Berkshire with travel throughout the South of England

Company Benefits

• Company vehicle, company phone/tablet, uniform, pension, ongoing manufacturer training, overtime and on-call allowance.

About The Company

They are a long-established electrical, data and security contractor delivering high-quality installation, service and maintenance solutions across commercial, industrial and residential environments. They are looking for an experienced Fire & Security Service Engineer to join their growing team. This is an excellent opportunity for a motivated engineer with strong fault-finding skills who enjoys working across a variety of fire and electronic security systems while delivering excellent customer service.

About The Role

As a Fire & Security Service Engineer, you will be responsible for the planned preventative maintenance (PPM), reactive call-outs, fault diagnosis, repair and commissioning support of fire and security systems across our customer portfolio. You will work independently across multiple sites, ensuring all systems remain compliant, operational and maintained to the highest standards. The role includes participation in an out-of-hours on-call rota to provide emergency breakdown support.

Key Duties

• Access Control Systems.
• CCTV Systems (IP & Analogue).
• Fire Alarm Systems (Addressable & Conventional).
• Intruder Alarm Systems.
• Emergency Lighting.
• Emergency call-out response and reactive maintenance.
• Planned preventative maintenance in accordance with contract schedules.
• Diagnosing system faults and carrying out repairs efficiently.
• Testing and verifying system operation following repairs.
• Completing electronic service reports and certification.
• Liaising professionally with customers and site representatives.
• Advising customers of remedial works and system improvements where required.
• Ensuring compliance with current British Standards and company procedures.
• Maintaining company tools, equipment and vehicle.

Candidate Requirements: Essential

• Proven experience as a Fire & Security Service Engineer.
• Strong fault-finding and diagnostic skills.
• Relevant manufacturer training, i.e. Paxton, Texecom, Advanced, Hikvision, etc.
• Full UK Driving Licence.
• Ability to work independently and manage workload effectively.
• Good communication and customer service skills.
• Professional, reliable and personable approach.

Knowledge of relevant British Standards, including

• BS 5839.
• BS 7671 (where applicable to system supplies).
• PD 6662 / BS EN 50131.
• BS 8243.

Desirable

• FIA training or equivalent.
• SSAIB / NSI environment experience.
• IPAF and PASMA qualifications.
• ECS / CSCS card.
• Asbestos Awareness.
• First Aid at Work.
• Networking knowledge for IP CCTV and access control systems.

On-Call Requirement

• Respond to emergency customer call-outs.
• Diagnose and rectify faults where possible.
• Escalate issues where additional works are required.
• Receive an on-call allowance together with applicable overtime payments.

Compliance & Screening

• Enhanced DBS Check.
• Employment screening and referencing.
• Right to Work verification.
• Relevant security screening where required for client sites.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.