Fire & Security Service Engineer

Marlowe Smoke Control Limited; Croydon, Bromley; Hybrid; GBP 55,000; Full time

Job summary

Join a forward-thinking company as a Fire & Security Service Engineer, where your expertise will make a significant impact. This role involves maintaining and servicing Fire and Security systems across the UK, ensuring compliance with current standards while delivering exceptional customer service. You will be part of a dynamic team that values innovation and dedication, with opportunities for career progression and a vibrant company culture. Enjoy a comprehensive benefits package, including a competitive salary, vehicle allowance, and ongoing training. If you're passionate about making a difference in the safety and security industry, this is the perfect opportunity for you.

Benefits

Company Vehicle & Fuel Card

Company Tablet and Mobile Phone

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Paid Referrals Scheme

Paid Holidays plus Bank Holidays

Additional Day holiday for service

Additional Birthday Holiday

Mental Health & Well-being scheme

Access to continued training

Qualifications

• Experience in electrical/electronic systems is essential.
• Strong knowledge of Fire and Security systems is required.

Responsibilities

• Maintain Fire & Security systems in line with standards.
• Respond to service calls and plan routine visits.

Skills

Technical background in electrical/electronic industry

Knowledge of Fire and Security Systems

Excellent organisational skills

Customer service skills

Professional demeanor

Tools

Company Tablet

Mobile Phone

Vehicle

Job description

Fire & Security Service Engineer – Croydon/Bromley

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineer to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world-class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and reactive call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

What We're Seeking

We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:

• A technical background in the electrical/electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.

• Company Vehicle & Fuel Card
• Company Tablet and Mobile Phone
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Mental Health & Well-being scheme
• Access to continued training at the Marlowe Academy
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.