Fire & Security Service Engineer

Marlowe Fire & Security; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading fire and security company in Westminster is seeking a dedicated Engineer to maintain fire and security systems. The role involves responding to service calls, planning visits, and ensuring customer satisfaction. Candidates should have a technical background in the electrical/electronic industry and excellent organisational skills. Benefits include competitive earnings, training opportunities, and a supportive work environment.

Benefits

OTE - £45,000 including salary, overtime, on-call, travel, and commission

Company Van with fully fitted vaults

Access to our Academy and external training

Six training days per year

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Referral bonus scheme

Paid holidays plus bank holidays

Additional holiday each year of service (up to 25 days)

Mental health & well-being scheme

Opportunities for development and progression

Four-day induction upon start

Qualifications

• Experience of front-line customer contact preferred.
• A professional and presentable demeanor.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems.
• Plan and respond to routine and reactive call visits.
• Maintain effective communication with customers.

Skills

Good all-round knowledge of Fire and Security Systems

Excellent organisational skills

Ability to deliver exceptional customer service

Education

Technical background in the electrical/electronic industry

Job description

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world-class customer service, and will be rewarded for doing so.

1. Maintain Fire & Security Systems in your assigned area.
2. Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
3. Plan and respond to routine and reactive call visits in your area.
4. Maintain effective communication with customers when planning site visits.
5. Maintain your stock levels with support from the Stores team.
6. Attend training sessions as required.
7. Attend Engineering team meetings as required.
8. Identify personal training and development needs to provide the best customer service.

Our Partners

• Marlowe Fire & Security: marlowefireandsecurity.com
• Alarm Communications: acl.uk.com
• Clymac: clymac.co.uk
• FAFS Fire & Security: fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression: marlowefireandsecurity.com
• Morgan Fire Protection: morganfire.co.uk
• Marlowe Smoke Control: marlowe-aov.co.uk

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to participate in the recruitment process, please let us know.

Candidate Profile

• A technical background in the electrical/electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor.
• An ability to deliver exceptional customer service.

At Marlowe Fire & Security, you'll join a vibrant team that values your contributions and supports your growth. If you're ready to advance your career and make a difference, we want to hear from you!

Benefits

• OTE - £45,000 including salary, overtime, on-call, travel, and commission.
• Company Van with fully fitted vaults.
• Access to our Academy and external training.
• Six training days per year.
• Royal London Pension Scheme.
• Life Assurance x4 Basic Salary.
• Employee Recognition Scheme.
• Referral bonus scheme.
• Paid holidays plus bank holidays.
• Additional holiday each year of service (up to 25 days).
• Mental health & well-being scheme.
• Opportunities for development and progression.
• Four-day induction upon start.

About Us

Marlowe Fire & Security operates nationwide, serving diverse industries in both commercial and domestic sectors. We provide tailored fire and security solutions that meet industry standards and ensure site safety. As part of a larger group, we share best practices and resources to continually improve our services. We are committed to delivering results while caring genuinely about our employees and clients.