Fire Professional Standards Manager

Cornwall Fire and Rescue Service; United Kingdom; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Defined benefit pension scheme

Generous annual leave with option to購入

Health and wellbeing programme

Employee benefits scheme

Flexible working options

Job summary

Cornwall Fire and Rescue Service is seeking a management professional to establish and lead its new Professional Standards function. The role focuses on complex conduct, grievance, disciplinary and complaint cases, providing independent assurance and turning findings into policy and training improvements.

The post requires strong investigative, analytical and reporting skills, with the ability to influence senior leaders and deliver improvements across policy, leadership and culture within a

Qualifications

• Excellent investigative, analytical and report-writing skills.
• Identifying organisational themes and driving meaningful improvement.
• Strong communication, influencing and relationship-building skills.
• Confidence to challenge constructively while keeping professional independence.
• Leading teams, managing competing priorities and delivering high-quality outcomes in a complex, evolving environment.

Responsibilities

• Establish and lead the Service's Professional Standards function.
• Lead oversight of complex conduct, grievance, disciplinary and complaint matters.
• Provide independent case assurance and support high-quality decision-making.
• Ensure appropriate governance and escalation of sensitive and high-risk cases.
• Identify themes, trends and root causes from investigations, complaints, audits and inspection activity.
• Turn learning into practical improvements to policy, leadership, training, workforce wellbeing and culture.
• Work with senior leaders and stakeholders to deliver HMICFRS Areas for Improvement, NFCC priorities and the People, Culture and Leadership Programme.
• Provide assurance that professional standards activity supports a safe, inclusive and high-performing organisation.

Skills

Investigative skills

Analytical skills

Report writing

Communication skills

Influencing

Relationship building

Independent thinking

Team leadership

Prioritisation

Job description

This management post sits in the Workforce Development Team at Cornwall Fire and Rescue Service and involves building its Professional Standards function from the start. The holder oversees complex conduct, grievance, disciplinary and complaint cases, gives independent assurance on them, and turns patterns from investigations, complaints and inspections into changes to policy, training and culture. The role is full-time, 37 hours, largely Monday to Friday, with hybrid working available. Candidates must meet the statutory English language requirement for public-facing staff and pass a standard criminal record check.

What the job involves

• Establish and lead the Service's Professional Standards function
• Lead oversight of complex conduct, grievance, disciplinary and complaint matters
• Provide independent case assurance and support high-quality decision-making
• Ensure appropriate governance and escalation of sensitive and high-risk cases
• Identify themes, trends and root causes from investigations, complaints, audits and inspection activity
• Turn learning into practical improvements to policy, leadership, training, workforce wellbeing and culture
• Work with senior leaders and stakeholders to deliver HMICFRS Areas for Improvement, NFCC priorities and the People, Culture and Leadership Programme
• Provide assurance that professional standards activity supports a safe, inclusive and high-performing organisation

What’s required

Experience

• Providing assurance, advice and coaching to managers and senior leaders
• Managing complex and sensitive casework in a regulatory, governance, public service or similar environment

Skills & knowledge

• Excellent investigative, analytical and report-writing skills
• Identifying organisational themes and driving meaningful improvement
• Strong communication, influencing and relationship-building skills
• Confidence to challenge constructively while keeping professional independence
• Leading teams, managing competing priorities and delivering high-quality outcomes in a complex, evolving environment

Checks & eligibility

• Standard criminal record disclosure check
• Statutory English language requirement for public-facing workers

Other

• Commitment to the Core Code of Ethics, equality, diversity and inclusion, organisational learning and continuous improvement

What’s offered

• Competitive salary
• Defined benefit pension scheme
• Generous annual leave with the option to purchase additional leave
• National award-winning employee health and wellbeing programme
• Employee benefits scheme with discounts on local and national goods and services
• Flexible working options