Fire Customer Account Administrator

FAFS Fire & Security; Gravesend; On-site; GBP 27,000; Full time

Job summary

A leading company in the Fire & Security industry is seeking a Passive Fire Estimator for their Gravesend office. The ideal candidate will have strong administration and customer service skills, and will support the team in estimating works and providing excellent service. This entry-level position offers a competitive salary and various benefits, including a pension and opportunities for development.

Benefits

Royal London Pension

Life Assurance (4x Salary)

22 Days Paid Holidays plus Bank Holidays

Paid Candidate Referral Scheme

Mental Health & Well-being Scheme

Employee Recognition Scheme

Opportunities for development and progression

Qualifications

• Experience in customer service or estimating roles.
• Strong administration skills.
• Excellent customer service skills.

Responsibilities

• Support the Passive team by estimating remedial works.
• Assemble quotations generated by our surveying team.
• Provide excellent customer service.

Skills

Customer Service

Administration

Literacy

Tech-savvy

Job description

Be among the first 25 applicants

Passive Fire Estimator - Gravesend

FAFS Fire & Security specializes in designing, installing, commissioning, and servicing automatic Fire Detection, Protection, and Alarm Systems in and around Greater London. We are currently looking to appoint a new Passive Fire Estimator based at our Head Office in Chessington, Surrey.

Basic Salary: £27,000 per year DOE
Pension, Life Assurance & more. Please see our generous remuneration packages below.

What are we looking for?

You will be a driven and enthusiastic individual keen to be part of a growing, high-achieving team! Capable of working both independently and as part of a team, you will work directly with clients and subcontractors. This role is ideal for someone at an administrative level looking to fast-track their career.

Role responsibilities

• Support the Passive team by estimating remedial works from surveys, risk assessments, local authority letters, and tender packages.
• Assemble quotations generated by our surveying team.
• Log and track inbound/outbound enquiries.
• Estimate remedial works required.
• Provide excellent customer service.
• Liaise with other departments and external companies.
• Handle customer phone calls.
• Maintain a safe working environment in accordance with our Health and Safety policies.

Requirements

Who We're Looking For

• Experience in customer service or estimating roles.
• Strong administration skills.
• Excellent customer service skills.
• Tech-savvy with the ability to manage complex programmes.
• Impeccable literacy skills.
• Experience in the Fire & Security industry is desirable but not essential.

Benefits

How we attract, reward & retain our employees

• Salary up to £27,000 per annum.
• Royal London Pension.
• Life Assurance (4x Salary).
• 22 Days Paid Holidays plus Bank Holidays.
• Paid Candidate Referral Scheme (up to £1,000 per referral, unlimited).
• Mental Health & Well-being Scheme.
• Employee Recognition Scheme.
• Opportunities for development and progression.

About FAFS Fire & Security

We are a small, regionally focused business providing bespoke, reactive services with dedicated attention. As part of a larger group in the Fire Protection, Security & Building Management Systems industry, we share best practices, learning opportunities, and resources for continuous improvement.

Our businesses include:

• FAFS Fire & Security - fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression - marlowekitchenfiresuppression.com
• Alarm Communications - acl.uk.com
• Clymac - clymac.co.uk
• Morgan Fire Protection - morganfire.co.uk
• Marlowe Smoke Control - marlowe-aov.co.uk
• Marlowe Fire & Security - marlowefireandsecurity.com

Equal Opportunities

We are committed to creating a diverse and inclusive environment. Please inform us if you require reasonable adjustments during the recruitment process.

Right to Work

Regrettably, we cannot offer sponsorship. Applicants must have the right to work in the UK without additional support.

Additional details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other