Fire Control Operator

North East Jobs; Hartlepool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cleveland Fire Brigade is hiring Fire Control Operators in Hartlepool to handle emergency calls and assist in crisis situations. This vital role includes training and career progression opportunities, requiring effective communication and ICT skills. A supportive environment ensures ongoing professional development and diverse staff networks.

Benefits

Continued Professional Development

Membership of Local Government Pension scheme

Free on-site gym

Access to occupational health and counselling support services

Free parking

LGBTQ+, Cultural Diversity, Disability, and Women’s staff networks

Access to the Blue Light Card discount scheme

Access to the cycle to work scheme

Qualifications

• Effective, confident communicators are essential.
• Ability to remain calm under pressure.
• ICT literacy is essential.

Responsibilities

• Handle emergency 999 calls, ensuring efficient crew dispatch.
• Assess risks posed to callers and provide fire survival advice.
• Communicate with firefighters and emergency services.

Skills

Effective communication

ICT literacy

Calm under pressure

Job description

Fire Control Operators

Cleveland Fire Brigade are seeking to appoint Fire Control Operators to join our friendly team based at our state-of-the-art Control Room at Queens Meadow Business Park, Hartlepool.



1x Temporary Full Time for 12 Months



Our Fire Control team handles almost 16,000 emergency 999 calls per year, ensuring that crews, officers, fire appliances and equipment are dispatched efficiently to where they are needed.



Fire Control Operators need to be effective, confident communicators, remaining calm under pressure. These skills are particularly important when trying to get vital information from callers about the nature of incidents and their location, then communicating this information to firefighters.



As a Fire Control Operator, you are the first point of contact with members of the public who need our help. You will help to keep people safe as you stay on the phone, assessing the risks posed to the caller and giving fire survival advice until the crew arrives, in what can be very stressful, life-threatening situations. This is a vital role, communicating not only with the caller but also the crews attending and other emergency services and authorities who need to be there.

You will be provided with full training to enable you to carry out this role and there are great opportunities for career progression through our promotion processes.



ICT literacy is essential as is the ability to communicate effectively with people at all levels and from different backgrounds.



We are holding information sessions on 14th July 2025 at 14:00 Hours and 15th July 2025 at 14:00 Hours at our Headquarters, Queens Meadow Business Park, Hartlepool where we will provide you with an insight into how our Fire Control function works and explain about the recruitment and selection process. To register for a place at this event please email [e-mail]



Being part of Cleveland Fire Brigade brings with it many benefits:

Continued Professional Development

Membership of the Local Government Pension scheme

Free on-site gym

Access to occupational health and counselling support services

Free and convenient parking

LGBTQ+, Cultural Diversity, Disability, and Women’s staff networks

Access to the Blue Light Card discount scheme

Access to the cycle to work scheme



Dates for the diary:

Information Sessions: 14th July at 14:00 Hours and 15th July 2025 at 14:00 Hours

Closing date: 21st July 2025

Shortlisting: 22nd July 2025

Psychometric Testing: 23rd July to 6th August 2025

Role Related Assessment: W/C 11th August 2025

Interviews: 19th August 2025



Please complete the Application Form against the PRIDE Values (Attached Link)



If you have any queries about these opportunities please do not hesitate to contact [e-mail]

We are an Equal Opportunities employer and aim to ensure that our workforce is representative of the communities we serve. We understand that having a workforce which is made up of those from the wide range of communities, localities and backgrounds will enable us to offer the best possible service through strong community links, better understanding of our communities and providing opportunities for all. We particularly welcome applications from individuals from Black, Asian or Minority Ethnic Backgrounds, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or who have a disability as these groups are currently underrepresented within our workforce.