Fire Control Operator

WFS Patron; East Midlands; On-site; GBP 30,000 - 38,000; Part time

Benefits offered by this job

On-site gym facilities

Free onsite parking

LGPS pension

Blue Light discount card

Employee Assistance Programme

Job summary

Leicestershire Fire and Rescue Service is seeking two temporary Fire Control Operators to join a busy control room environment. You will handle 999 calls, gather key information, and ensure the right fire appliances and crews are dispatched with suitable equipment.

You will work closely with fire crews, other emergency services and supporting agencies to manage incidents through to conclusion. Ideal candidates will be level-headed, enthusiastic, and able to work quickly and accurately under

Qualifications

• Experience in a call-taking environment.
• Ability to think fast and remain calm under pressure.
• Willingness to work as part of a small team in a busy control room.

Responsibilities

• Answer 999 calls in a calm and professional manner.
• Gather critical information and dispatch appropriate fire and rescue resources.
• Monitor ongoing incidents and support crews with operational requirements.
• Collaborate with fire crews, other emergency services and supporting agencies.

Skills

Call taking experience

Work under pressure

Team collaboration

Job description

Job Role Title: Fire Control Operator

Location: Southern Fire and Rescue Service

Salary: £29,962 (Development) £38,340 (Competent) per annum

Contract Type: Temporary, fixed term

Working Pattern: Full time

Number of hours per week: Shift based, working an average of 42 hours per week.

Number of positions: 2 temporary, fixed term

Job Share: No

Closing date: 23:59 Tuesday 13th October 2026

Leicestershire Fire and Rescue Service (LFRS) are welcoming applications for the post of Fire Control Operator for two temporary positions.

We are currently recruiting for two temporary, fixed-term opportunities, expected to run until April 2028. There is potential for one of these opportunities to become permanent in the future, subject to succession planning, organisational requirements and any changes within the team.

The post will require successful candidate(s) to work within a small team; you will need to be able to think fast and be confident within the busy working environment of Fire Control. Along with providing advice and support to members of the community, to aid survival of an emergency event.

We’re looking for level-headed, enthusiastic and proactive individuals, preferably with experience of working in a call-taking environment with the ability to work quickly and accurately under pressure and to tight deadlines.

As a control room operator, you will answer 999 calls in a calm and professional manner, gather critical information, and make sure the correct fire and rescue appliance and crews get to the right place with the right equipment. During on-going incidents, you will take receipt of fire/incident ground messages, and action requests to support crews with their operational requirements as the incident works through to its conclusion.

You will work closely with your team members, fire crews, other emergency services and supporting agencies collating and disseminating information whilst working within a highly pressurised control environment. This is vital role where every decision and action matters, your work will help save lives, and whilst this can be a very challenging role, it is also an immensely rewarding position.

Benefits you will receive:

• Competitive salary
• Generous leave entitlement plus public holidays
• Full support for ongoing professional development
• On-site gym facilities
• Free onsite parking
• Access to an emergency services “Blue Light” discount card
• Use of our in-house occupational health unit, which includes fitness support
• Access to the Service’s 24/7 Employee Assistance Programme

Public sector pension (subject to pension scheme rules). You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

• Employers Network for Equality and Inclusion
• Department of Works and Pension’s Disability Confident scheme
• Asian Fire Service Association (AFSA)

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Safer recruitment practices, including identity, reference, and appropriate criminal record checks, will be applied throughout the recruitment process.

Pension Considerations

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance or Lifetime Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Annual Allowance and Lifetime Allowance can be obtained from our Pensions team.

Sponsorship

Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Recruitment Schedule

Closing date: 23:59 13 October 2026

Short listing: W/C 19th October 2026

Job related testing: W/C 26th October 2026

Interviews: W/C 2nd November 2026

If you are invited to interview, you will be assessed against the NFCC Leadership Framework – leading yourself, and the role specific areas of the FF (Control) role map, which is outlined in the person specification for the position you are applying for. The interview may include both behavioural and role-specific questions to assess your suitability. You will also be asked a question exploring your understanding of, and commitment to, Equality, Diversity, and Inclusion (EDI) in the workplace.

Internal Candidates

If the successful candidate is a current employee within LFRS, the terms of the appointment will be agreed with management, in consultation with the People Team.