Fire and Security Service Engineer Engineering · Field Based

Banham Group; London; On-site; GBP 38,000 - 46,000; Full time

Job summary

Join a leading security company in London as a Fire and Security Service Engineer. You will be responsible for maintaining and servicing security systems, ensuring customer safety and satisfaction. Ideal candidates have strong technical skills and a passion for delivering exceptional service.

Benefits

Career progression and training

33 days Annual Leave

Subsidised Private Medical Cover

Employee Referral Scheme

Cycle to work scheme

Up to 50% off Banham products

Employee assistance program

Charity events throughout the year

Qualifications

• Minimum of 5 years experience as a Security Service Engineer.
• Proficiency in servicing intruder alarm systems.
• Knowledge of CCTV, Fire Alarms, and Access Control.

Responsibilities

• Conduct scheduled maintenance on intruder alarm systems.
• Provide technical support to customers and resolve issues.
• Maintain accurate records of all service activities.

Skills

Troubleshooting

Customer Service

Technical Expertise

Job description

Join London's leading and most prestigious Security company as aFire and Security Service Engineer.Steeped in history, innovation and excellence, Banham is seekinghighly skilled, experienced and dedicatedFire and Security engineers (x2) to join our established aftercare service team.

This is a field engineering role to respond to both pre-arranged and emergency response calls. As ahighly skilled and dedicated Security System Service Engineer you will be responsible for providing exceptional service and support to ensure the ongoing functionality and reliability of our customers' security systems.

These roles require strong technical expertise of various intruder alarm systems, alongside working in the "field" combined with excellent problem-solving abilities, and a commitment to delivering superior customer service.

This is a fantasticopportunity to join anestablished team whoare integral to supporting ourpurpose at Banham which is "to make people feel safe and secure".

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

We are keen to connect with engineers that have a passion for what you do, a drive to go above and beyond, andable to deliverexcellent customer service putting the customer at the forefront of everything you do. Combined with aMinimum of 5 years experience working as a Security Service Engineerwith various security systems.

What are your Key strengths:

• Proficiency in servicing and maintaining intruder alarm systems whilst also having some knowledge of broader electronic security systems: CCTV, entry and access control systems and fire alarms. (Experience in the wider product range would be an advantage but not essential as training will be provided).
• Evidence Problem-Solving: Strong trouble shooting and problem-solving abilities, with a methodical approach to diagnosing and resolving technical issues.
• Knowledge of regulatory standards.
• Able to diagnose and resolve technical issues with security systems, including identifying faults, conducting repairs, and restoring functionality in a timely manner
• Can recommend and implement system upgrades and enhancements to improve performance, reliability, and security in accordance with client requirements.
• Monitor alarm signals and alerts from customer sites, investigate any triggered alarms, and take appropriate action to address potential security threats.

What does your usual day look like?

• Conducting scheduled maintenance visits to inspect and service intruder alarm systems, including testing sensors, control panels, and communication devices.
• Provide technical support and assistance to customers via phone, email, or on-site visits, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Maintain accurate records of all service activities, including maintenance visits, repairs, upgrades, and customer interactions, utilising company software and databases.

Role Requirements :

Minimum of 5 years experience as a Security Service Engineer, with knowledge of Intruder Alarm equipment, CCTV, Fire Alarm equipment and Access Control.

You must hold a UK driving licence with no more than 6 points.

Be able to work 1 in every 6 weekends - day time hours. (Paid Standby and commission on call outs).

Pass an enhanced DBS to facilitate working in Schools and sites that support vulnerable people.

Able to work at height

What will you get in return?

You will be entitled to a highly competitive salary of £38-46K PA (dependent on Experience)with OTE of up to £50K PAand a great range of benefits including:

• Career progression, professional development and training.
• 33 days Annual Leave (includes bank holidays)
• Sick Pay that increases with length of service
• Subsidised Private Medical Coverafter completing and passing probationary period
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries.
• Company equipment tailored to your role (Van, mobile, uniform)
• Employee Referral Scheme earning up to £500 per referral (T&Cs apply).
• Annual season ticket loan & Banham interest-free loan
• Auto-enrolment into our pension scheme
• Cycle to work & Home & Tech scheme (up to the value of £2k)
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.