Fire and Security Service Engineer

Banham Security; London; On-site; GBP 38,000 - 46,000; Full time

Job summary

Join London's prestigious security company as a Fire and Security Service Engineer. The role involves providing exceptional service and support to ensure the reliability of security systems. With a competitive salary of £38-46K PA, enjoy career progression and a comprehensive benefits package.

Benefits

33 days annual leave including bank holidays

Sick pay that increases with length of service

Subsidized private medical cover after probation

Employee referral scheme earning up to £500

Annual season ticket loan

Cycle to work and home & tech schemes

Up to 50% off Banham products

Employee assistance program providing 24/7 confidential advice

Recognition rewards and social events

Qualifications

• Minimum 5 years experience as a Security Service Engineer.
• Proficiency in servicing and maintaining intruder alarm systems.
• Knowledge of CCTV, access control, and fire alarms preferred.

Responsibilities

• Conduct scheduled maintenance visits to security systems.
• Provide technical support and assistance to customers.
• Maintain accurate records of all service activities.

Skills

Troubleshooting

Problem Solving

Customer Service

Job description

Join London's leading and most prestigious Security company as a Fire and Security Service Engineer.

Steeped in history, innovation and excellence, Banham is seeking highly skilled, experienced and dedicated Fire and Security engineers (x2) to join our established aftercare service team.

This is a field engineering role to respond to both pre-arranged and emergency response calls. As a highly skilled and dedicated Security System Service Engineer, you will be responsible for providing exceptional service and support to ensure the ongoing functionality and reliability of our customers' security systems.

These roles require strong technical expertise in various intruder alarm systems, alongside working in the "field" combined with excellent problem-solving abilities, and a commitment to delivering superior customer service.

This is a fantastic opportunity to join an established team who are integral to supporting our purpose at Banham, which is "to make people feel safe and secure".

Who are we?

Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

We are keen to connect with engineers who have a passion for what they do, a drive to go above and beyond, and the ability to deliver excellent customer service, putting the customer at the forefront of everything you do. You should have a minimum of 5 years experience working as a Security Service Engineer with various security systems.

What are your key strengths?

• Proficiency in servicing and maintaining intruder alarm systems, with some knowledge of broader electronic security systems such as CCTV, entry and access control systems, and fire alarms. (Experience in the wider product range would be an advantage but is not essential as training will be provided).
• Strong troubleshooting and problem-solving abilities, with a methodical approach to diagnosing and resolving technical issues.
• Knowledge of regulatory standards.
• Able to diagnose and resolve technical issues with security systems, including identifying faults, conducting repairs, and restoring functionality in a timely manner.
• Ability to recommend and implement system upgrades and enhancements to improve performance, reliability, and security in accordance with client requirements.
• Monitoring alarm signals and alerts from customer sites, investigating any triggered alarms, and taking appropriate action to address potential security threats.

What does your usual day look like?

• Conducting scheduled maintenance visits to inspect and service intruder alarm systems, including testing sensors, control panels, and communication devices.
• Providing technical support and assistance to customers via phone, email, or on-site visits, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Maintaining accurate records of all service activities, including maintenance visits, repairs, upgrades, and customer interactions, utilizing company software and databases.

Role Requirements:

• Minimum of 5 years experience as a Security Service Engineer, with knowledge of Intruder Alarm equipment, CCTV, Fire Alarm equipment, and Access Control.
• You must hold a UK driving licence with no more than 6 points.
• Ability to work 1 in every 6 weekends - daytime hours (Paid standby and commission on call-outs).
• Pass an enhanced DBS check to work in schools and sites supporting vulnerable people.
• Able to work at height.

What will you get in return?

You will be entitled to a highly competitive salary of £38-46K PA (dependent on experience) with OTE of up to £50K PA and a great range of benefits including:

• Career progression, professional development, and training.
• 33 days of annual leave (including bank holidays).
• Sick pay that increases with length of service.
• Subsidized private medical cover after passing probation.
• Personal accident insurance scheme covering accidents at work and outside, including personal attacks and sports injuries.
• Company equipment such as van, mobile, and uniform.
• Employee referral scheme earning up to £500 per referral (T&Cs apply).
• Annual season ticket loan and Banham interest-free loan.
• Auto-enrolment into our pension scheme.
• Cycle to work and home & tech schemes (up to £2k).
• Byond card — exclusive offers and discounts on everyday spend.
• Up to 50% off Banham products.
• Social events, employee recognition rewards, and moments of magic prizes.
• Employee assistance program (EAP) providing 24/7 confidential advice, extending to family.
• Charity events supporting The Royal Marsden Cancer Charity, raising over £13 million since 2010.