Fire and security engineer

Amberstone Security; Cambridgeshire and Peterborough; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a pioneering security solutions company as an Area Service Engineer in Peterborough. This role involves managing service calls, engaging proactively with clients, and ensuring high service standards. With opportunities for ongoing training and career progression, you will be part of a dynamic team committed to excellence.

Benefits

Perkbox recognition - rewards and discount platform

Apprenticeship

Employee of the month scheme £50

110% Club of outstanding performers

WageStream - early wage access

Employee Assistance Programme

Progression opportunities within the company

Ongoing training

Qualifications

• Solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
• Commitment to continuous learning with ongoing training provided.
• Friendly demeanor and ability to build strong relationships.

Responsibilities

• Manage service calls and ensure service delivery standards.
• Troubleshoot and resolve client issues while maintaining professionalism.
• Adhere to SLAs and strive for first-call resolution.

Skills

CCTV

Intruder Systems

Access Control

Fire Systems

Customer Relationship Building

Job description

Join Our Team as an Area Service Engineer at ASEL Integrated Security Solutions! to join us in the Peterborough and surround regions

At ASEL, we are pioneers in designing, developing, and delivering tailored security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs.

Position Overview

We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7.

This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing ASEL with pride and approachability.

What You'll Do

• Manage Your Service Area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
• Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
• Promote ASEL's Values: Be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
• Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner.

Your Skills and Experience

• A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
• A commitment to continuous learning, with ASEL providing ongoing training in company-specific procedures and other relevant areas.
• A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.

Key Responsibilities Include:

• Ensuring the smooth operation of your designated service area.
• Maintaining professionalism while troubleshooting and resolving client issues.
• Being vigilant about adhering to SLAs and always aiming to provide first-call solutions.
• Maintaining a positive image for ASEL through your appearance and conduct.
• Keeping your service vehicle well-maintained and clean.

Salary and Benefits

• Competitive base salary based on experience, plus opportunities for overtime.
• Participation in a 1 in 6 call-out rota.
• Comprehensive training and development opportunities in a supportive environment.

Why Join ASEL?

At ASEL Integrated Security Solutions, we are committed to cultivating talent and providing our employees with the resources and training necessary for their professional growth. If you are motivated, have a passion for security solutions, and are eager to contribute to our mission of excellence, we would love to hear from you!

Ready to take the next step in your career? Apply today to join our innovative team at ASEL Integrated Security Solutions!

Mission, core values & competencies:

Embracing the company's core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security SolutionsColleague Development Plan

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Benefits:

• Perkbox recognition - rewards and discount platform
• Apprenticeship
• Employee of the month scheme £50
• 110% Club of outstanding performers who can receive large prizes and monetary rewards
• WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training