Fire Alarm Service Engineer

Trinity Fire & Security Systems; South Hams; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading security firm in the South West is seeking a Service Engineer to maintain fire and security systems in Plymouth. You will ensure optimal performance, provide exceptional customer service, and work with advanced systems such as CCTV and access control. The role offers a competitive salary, uncapped commission, and comprehensive training. Candidates should have experience in the field and an understanding of British Standards.

Benefits

Competitive salary

Uncapped commission

Paid overtime

Pension scheme

Company vehicle

Employee discount programme

Qualifications

• Experience in servicing fire, security & CCTV systems to British Standards.
• Ability to identify and correctly test and terminate cables.
• A logical approach to system fault diagnosis.

Responsibilities

• Complete scheduled servicing in a timely manner.
• Communicate effectively with customers about system status.
• Work to a planned service and maintenance schedule.

Skills

Experience in servicing and maintaining fire, security & CCTV systems

Ability to identify and test cables associated with systems

Logical approach to system fault diagnosis

Outstanding customer service

Excellent verbal and written communication

Tools

Gent

Notifier

HikVision

Galaxy

Paxton

Job description

Service Engineer - Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)

Location: Plymouth

Salary: Competitive base salary + uncapped Engineer commission scheme

Join Trinity and make a real difference in the South West. In this key role, you'll keep our clients' Fire and Security systems performing at their best—safeguarding people, property, and businesses when it matters most.

Why Trinity?

• Regional work, daily work in your local region.
• Uncapped earnings, through Trinity's Engineer Commission and Enhanced Overtime Scheme's.
• Industry leading training, on systems such as Gent, Notifier, Protec, and Baldwin Boxall.

The role of Service Engineer

As a Service Engineer at Trinity, you will be completing scheduled servicing in a timely and efficient manner, adhering to Trinity's high-quality standards. You will be working as part of a skilled team of Service Engineer's and will be supported by our wider support departments to provide high quality service and customer experience.

The key tasks include the following:

• Effectively communicate with customers to ensure a good understanding of system and site status.
• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
• Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

The systems you will work with at Trinity

• Fire - Gent, Notifier, Advanced, Protec & other open protocol/conventional systems
• CCTV - HikVision, Avigilon, Dahua
• Intruder - Galaxy, Texecom
• Access Control - Paxton, Honeywell, Gallagher

What skills do you need?

• Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
• Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers' instructions.
• A logical approach to system fault diagnosis and rectification.
• To always provide outstanding customer service.
• Excellent verbal and written communication.

What technical knowledge do you need?

• Understand the basic building services to test cause and effect of fire alarm interfaces.
• A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
• Basic Electrical Safety training (ECA).

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include:

• Holiday - 23 days which increases with service, plus bank holidays
• Bonus scheme - Uncapped earning potential
• Employee Discount Programme - Discounts and cashback across over 800 national retailers
• Pension scheme - Via Royal London
• Company vehicle - With fuel card
• Paid overtime at enhanced rates alongside travel time (minus 30 minutes each way)
• Employee referral scheme - earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.