Fire Alarm Service Engineer

Johnson Controls, Inc.; Ashford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company vehicle

25 days paid holiday

PPE provided

Cycle-to-work scheme

Life assurance

Job summary

Johnson Controls, Inc. is seeking a Fire Alarm Service Engineer for a static on-site role at a major facility in Ashford, Kent. You will service, test, and fault-find on fire alarm and gas suppression systems, reporting to the Field Line Manager and ensuring strict site safety protocols.

You will join a dedicated on-site team, receive training in gas and mechanical suppression, and support apprentices while maintaining high standards of client communication and service quality.

Qualifications

• Proven experience with fire detection and fire alarm systems.
• Experience in a service-focused business.
• Good understanding of gas suppression systems and their maintenance.
• Knowledge of fire legislation, standards, and related field devices.
• Integrity testing experience or willingness to train.
• Excellent communication and customer service skills.
• Full UK driving licence and ability to travel for training.
• Willingness to work out-of-hours callouts.

Responsibilities

• Service, maintain, and fault‑find on fire detection and fire alarm systems.
• Receive training and development in gas suppression and mechanical suppression systems.
• Carry out integrity testing (training provided if required).
• Complete all service documentation accurately using an iPad and service software.
• Liaise with the client to obtain permits to work and ensure compliance with site procedures.
• Attend mandatory training and maintain required certifications.
• Support occasional mechanical and passive fire protection tasks.
• Participate in the on‑call rota on a rotating weekly basis.
• Identify, escalate, and report health and safety concerns promptly.

Skills

Fire alarm systems

Gas suppression systems

Electrical knowledge

Customer service

UK driving licence

Job description

Fire Alarm Service Engineer – Static Site (Kent)

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

Johnson Controls is hiring a Fire Alarm Service Engineer for a static on‑site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.

You will join a dedicated on‑site team responsible for the servicing, preventative maintenance, routine servicing, fault‑finding, and remedial works associated with site‑wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.

Typical systems include:

• Conventional & addressable fire detection and alarm systems
• Networked systems and graphical interfaces
• Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)
• Mechanical fire suppression equipment

You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.

What We Offer

• Competitive salary and commission scheme
• Overtime rates and door‑to‑door travel time
• Call‑out rota payment
• Engineer incentive plan
• Company vehicle, fuel card, and full PPE
• 25 days paid holiday plus bank holidays, with the option to purchase additional days
• Paid sick leave
• Matched pension contributions, life assurance, and employee assistance programme
• Discounts on high street brands and Johnson Controls security products
• Cycle‑to‑work scheme and employee referral scheme
• Access to business resource groups
• Extensive on‑the‑job and cross‑training opportunities with outstanding resources
• Training on Johnson Controls values, systems, and products
• All equipment required to complete your work
• Long‑term career development and progression pathways
• Supportive, collaborative team environment promoting work–life balance and wellbeing

How You Will Do It

• Service, maintain, and fault‑find on fire detection and fire alarm systems
• Receive training and development in gas suppression and mechanical suppression systems
• Carry out integrity testing (training provided if required)
• Complete all service documentation accurately using an iPad and service software
• Liaise with the client to obtain permits to work and ensure compliance with site procedures
• Attend mandatory training and maintain required certifications
• Support occasional mechanical and passive fire protection tasks
• Participate in the on‑call rota on a rotating weekly basis
• Identify, **escalate**, and report health and safety concerns promptly
• Conform to all QEHS regulations and contribute to a zero‑harm workplace
• Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
• Take part in internal technical audits and continuous improvement activities
• Coach and support apprentices and new starters
• Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
• Represent Johnson Controls with professionalism, accountability, and inclusivity

What We Look For

Required

• Proven experience working with fire detection and fire alarm systems
• Experience within a service‑focused business
• Good understanding of gas suppression systems and their maintenance
• Technical knowledge of fire legislation, standards, and associated field devices
• Integrity testing experience (or willingness to train)
• Excellent communication and customer service skills
• Strong IT literacy
• Full UK driving licence
• Ability to work independently and as part of a team
• Willingness to travel for training
• Ability to participate in the out‑of‑hours callout rota
• Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high‑security site checks)

Desirable

• Experience coaching or developing others
• Experience working on high‑hazard or critical‑infrastructure sites