Fire Alarm Engineer - Service

Trinity Fire & Security Systems Limited; Cardiff; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Uncapped commission

Paid overtime

Company van

Fuel card

Employee discounts

Pension

Life Assurance

Employee assistance

Referral bonus

Ongoing training

Accreditations

Job summary

Trinity Fire & Security is seeking an experienced Service Engineer to service, maintain and support a diverse portfolio of commercial fire and security systems across South Wales. You will join a team backed by Service Coordinators and Technical Specialists to deliver high engineering standards and excellent customer service.

The role offers regional coverage with reduced travel, uncapped overtime and commission, plus ongoing manufacturer training and clear career progression.

Qualifications

• Proven experience servicing fire alarm and/or electronic security systems.
• Strong fault-finding and diagnostic skills.
• Good knowledge of relevant British Standards.
• Excellent communication and customer service skills.
• Strong technical understanding with a focus on electrical safety (ECA or equivalent desirable).
• Full UK driving licence.

Responsibilities

• Carry out planned preventative maintenance and reactive service visits on fire and security systems.
• Diagnose faults and deliver effective, compliant solutions.
• Complete minor remedial works and small-scale installations.
• Provide professional technical advice and updates to customers.
• Maintain accurate service records and documentation.
• Ensure all work is completed in line with relevant standards and company procedures.

Skills

Fault finding

Customer service

Electrical safety

British Standards

Driving licence

Tools

Gent

Notifier

Advanced

Protec

Hikvision

Dahua

Avigilon

Galaxy

Texecom

Paxton

Honeywell

Gallagher

Job description

Service Engineer – Fire & Security Systems

Region: South Wales
On-Target Earnings: Up to £58,000 (inclusive of overtime, call-outs, travel pay and bonuses)
Sign-On Bonus: £4,000

Join Trinity Fire & Security

Trinity Fire & Security is seeking an experienced Service Engineer to deliver high-quality servicing, maintenance and technical support across a diverse portfolio of commercial clients.

You will service and maintain a wide range of fire and security systems, ensuring compliance, reliability and exceptional customer service. You'll be supported by dedicated Service Coordinators and Technical Specialists, allowing you to focus on delivering outstanding engineering standards.

Why Join Trinity?

• Regional coverage with reduced travel and improved work-life balance.

• Uncapped earning potential through enhanced overtime, call-out payments and uncapped commission.

• Ongoing manufacturer training with leading industry brands.

• Clear career progression and long-term development opportunities.

Systems You'll Work With

Fire Systems: Gent, Notifier, Advanced, Protec and other open-protocol systems.

CCTV: Hikvision, Dahua, Avigilon.

Intruder Alarms: Galaxy, Texecom.

Access Control: Paxton, Honeywell, Gallagher.

Key Responsibilities

• Carry out planned preventative maintenance and reactive service visits on fire and security systems.

• Diagnose faults and deliver effective, compliant solutions.

• Complete minor remedial works and small-scale installations.

• Provide professional technical advice and updates to customers.

• Maintain accurate service records and documentation.

• Ensure all work is completed in line with relevant standards and company procedures.

About You

• Proven experience servicing fire alarm and/or electronic security systems.

• Strong fault-finding and diagnostic skills.

• Good knowledge of relevant British Standards.

• Excellent communication and customer service skills.

• Strong technical understanding with a focus on electrical safety (ECA or equivalent desirable).

• Full UK driving licence.

What We Offer

• Competitive basic salary with uncapped commission and paid overtime.

• 23 days' annual leave, increasing with service, plus bank holidays.

• Company van and fuel card.

• Employee Discount Programme with savings at over 800 retailers.

• Pension, Life Assurance and Employee Assistance Programme.

• Employee referral bonus of up to £2,000.

• Ongoing training, manufacturer accreditations and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.

As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers.