FinTech QA & Complaints Lead (Hybrid)

Jacobson Garner; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

High-growth environment

Job summary

A leading financial services firm in London is seeking an experienced QA & Complaints Manager to handle complaints and ensure regulatory compliance. You will investigate customer issues, communicate effectively with stakeholders, and support process improvements. Ideal candidates have over 6 years in complaints handling and 4 years in Quality Assurance in financial services. This hybrid role offers flexibility and growth opportunities.

Qualifications

• 6-8 years’ experience in regulated complaints handling (FCA, DISP, Consumer Duty).
• 4+ years of QA experience within a financial services role.
• Customer-first mindset with high attention to detail.

Responsibilities

• Investigate complex customer issues across regulated financial products.
• Ensure regulatory compliance while delivering a positive customer experience.
• Support continuous improvement by identifying trends and root causes.

Skills

Regulated complaints handling

Quality Assurance within financial services

Strong communication skills

Ability to manage busy caseload

Attention to detail

Job description

A leading financial services firm in London is seeking an experienced QA & Complaints Manager to handle complaints and ensure regulatory compliance. You will investigate customer issues, communicate effectively with stakeholders, and support process improvements. Ideal candidates have over 6 years in complaints handling and 4 years in Quality Assurance in financial services. This hybrid role offers flexibility and growth opportunities.