FinOps Manager AR

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is looking for a proactive FinOps Collections Specialist to join their dynamic team. This role involves managing customer accounts and resolving billing issues while ensuring a positive customer experience. The ideal candidate will demonstrate ownership and initiative, working collaboratively with various teams to streamline processes and enhance efficiency. With a focus on continuous improvement, this position offers an exciting opportunity to contribute to the company's success in a fast-paced environment. If you are detail-oriented and enjoy problem-solving, this role is perfect for you.

Qualifications

• 5-7 years of experience in Accounts Receivable.
• Strong communication and problem-solving skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Manage and resolve receivables-related queries from customers.
• Collaborate with teams to ensure timely payments.
• Maintain accurate accounts receivable records.

Skills

Accounts Receivable Management

Customer Service

Problem Solving

Communication Skills

Initiative

Education

Bachelor's degree in Accounting

Bachelor's degree in Finance

Tools

Microsoft Excel

Oracle

SQL

VBA

Access

Job description

Job ID: 2960730 | ADCI - Maharashtra - D80

GAR (Global Accounts Receivable) is seeking a proactive, customer-focused, and detail-oriented FinOps Collections Specialist. The primary responsibility will be managing and resolving receivables-related queries from Amazon customers. As a Collections Analyst, you will support customers in resolving billing issues, reconciling accounts, and disputing charges received via inbound calls and emails. The ideal candidate is self-motivated, quick to learn, demonstrates ownership, and builds trust with customers to facilitate timely payments.

Key Job Responsibilities

1. Have hands-on, in-depth knowledge of the AR process.
2. Monitor and collect accounts receivable for the assigned portfolio by contacting customers via telephone and email, both inbound and outbound.
3. Collaborate with the cash application team to ensure payments are applied timely and accurately.
4. Maintain accounts receivable records to keep aging reports up-to-date, ensure credits and collections are properly applied, uncollected amounts are accounted for, and miscellaneous differences are cleared.
5. Provide accurate forecasting of collection promises.
6. Work with Customer Service & Sales teams to resolve customer disputes, support root cause analysis, and enable timely collections.
7. Identify slow-paying customers, escalate collection challenges promptly, and recommend appropriate solutions.
8. Maintain a customer-obsessed approach, ensuring a positive customer experience in every interaction.
9. Assist in streamlining and improving the accounts receivable process by identifying areas for enhancement.
10. Meet all productivity goals on a monthly basis.

Knowledge & Skills / Business Acumen / Education & Experience

• Bachelor's degree in Accounting, Finance, or a related field.
• 5-7 years of relevant experience in Accounts Receivable.
• Strong communication skills, both internal and external.
• Ability to take initiative and work independently.
• Creative problem-solving skills.
• Ability to work successfully in ambiguous environments.
• Proven ability to meet tight deadlines and prioritize workload.
• Fluency in Microsoft Excel is essential.
• Flexible shift availability (24/7).

Basic Qualifications

• At least 1+ years of finance experience.
• At least 2+ years of Accounts Receivable or Accounts Payable experience.
• Experience applying key financial performance indicators (KPIs) to analysis.
• Knowledge of software including Excel, Access, Oracle, Essbase, SQL, and VBA.
• Experience using data to influence business decisions.
• Experience in corporate finance, including budgeting, planning, forecasting, and reporting.

Preferred Qualifications

• Over 2 years of participating in continuous improvement projects with measurable results.
• Experience with TM1, Data Warehouse, and SQL.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application, interview, or onboarding process, please visit this link. For regions not listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.