Fine Jewellery Boutique - Concierge

TN United Kingdom; London; On-site; GBP 26,000; Full time

Job summary

An innovative company is seeking a dedicated concierge to enhance the customer experience in a high-end retail environment. This pivotal role involves managing client appointments, providing exceptional service, and ensuring seamless operations between sales and customer care teams. The ideal candidate will possess strong communication skills, a calm demeanor under pressure, and a passion for delivering personalized experiences. Join this forward-thinking firm and contribute to a culture that values excellence, transparency, and individuality while enjoying opportunities for growth and professional development.

Benefits

Opportunities for growth and progression

Employee Recognition Programme

Paid Time Off & Holidays

Financial Benefits including a company-wide bonus scheme

Workplace Culture Initiatives and Events

Private Healthcare Plan and Wellness Benefits

Training & Professional Development

Employee Assistance Programme - Counseling

Qualifications

• Proven experience in a customer-facing role, ideally in high-end retail or hospitality.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

Responsibilities

• Manage non-sales appointments and deliver front-of-house greetings.
• Process payments and assist with returns efficiently.

Skills

Exceptional communication

Strong interpersonal skills

Calm under pressure

Detail and solution-oriented

High level of EQ

Tools

CRM systems

Job description

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Client:

Queensmith

Location:

London, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

cfb8f5cc7655

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Scope

At Queensmith, we understand that our greatest asset is our exceptional team. As a concierge, you hold a pivotal position at the heart of our operations, ensuring every client's in-store experience across our communication channels is seamless and personal. You support the sales operations and manage a wide array of post-purchase client appointments, from resizes, collections and pick-ups to annual services and ring cleans, ensuring every detail is handled carefully. Your exceptional organisational skills and ability to communicate effectively make you the linchpin in the seamless operation of our showroom, bridging the gap between our sales and customer care teams. Your dedication to providing a personalised and memorable experience for each client is vital in sustaining the loyalty and trust fundamental to Queensmith's success.

Responsibilities:

• Manage non-sales appointments (resizes, collections, issues, pick-ups, annual services, ring cleaning etc)
• Deliver front-of-house greetings, providing a warm and professional welcome to all visitors
• Conduct informative workshop tours, showcasing our craftsmanship and bespoke manufacturing
• Process payments and send paylinks, ensuring a smooth transactional experience for clients
• Handle returns efficiently, providing packets and assistance as needed
• Assist with processing diamonds and managing incoming inventory
• Support stock management through retagging and assisting with the audit process
• Ensure seamless customer experience by liaising with Sales and Customer Care teams
• Maintain front of house appearance; ensuring our store best represents the brand at all times

Requirements

• Ability to manage customer expectations positively and deliver information clearly and empathetically
• Proven experience in a customer-facing role, ideally within the high-end retail or hospitality sector
• Strong organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment
• A team player who can also work independently, demonstrating initiative and a proactive approach and dealing with various stakeholders
• Familiarity with CRM systems and communication channels
• Accountable to upholding our brand values and enhancing the customer journey at every touchpoint

Skills

• Exceptional communication
• Strong interpersonal skills
• Calm under pressure
• Detail and solution-oriented
• High level of EQ

Culture & Values

At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and be their best.

• Opportunities for growth and progression across departments,
• Employee Recognition Programme,
• Paid Time Off & Holidays,
• Financial Benefits including a company-wide bonus scheme
• Workplace Culture Initiatives and Events,
• Private Healthcare Plan and Wellness Benefits,
• Training & Professional Development,
• Employee Assistance Programme - Counseling,
• Salary £26,000.00 + Access to company Bonus scheme from month 9