Fine Dining Events Ambassador

Rapport Guest Services; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Employee Assistance Program

Learning and development opportunities

One paid day off to support a cause

Employee Assistance Program

Learning & development

WOW Awards

Paid day off

Job summary

A prestigious hospitality service provider in Greater London is seeking a Fine Dining Events Ambassador to deliver exceptional service to VIP guests. You will manage bookings, coordinate with the catering team, and ensure a warm welcome. The ideal candidate has at least two years of fine dining experience and excellent communication skills. This is a full-time, permanent role offering a range of benefits, including discounts and wellness programs.

Qualifications

• At least two years of experience in fine dining hospitality.
• Excellent communication skills adaptable to different audiences.
• Proven experience in planning and coordinating high-profile events.

Responsibilities

• Provide discreet, personalised support to VIP guests.
• Welcome and guide guests during their experience.
• Manage bookings efficiently from start to finish.
• Coordinate closely with the catering team.
• Respond to guest inquiries swiftly.
• Maintain an up-to-date booking calendar and inbox.
• Balance front‑of‑house duties with essential admin tasks to keep operations running smoothly.

Skills

Experience in fine dining hospitality

Excellent communication

Attention to detail

Proficient with Microsoft Office and event/booking systems

Ability to juggle priorities

MS Office

Booking systems

Tools

MS Office

Event/booking systems

Job description

Fine Dining Events Ambassador – Rapport Guest Services

Rapport Guest Services is hiring a Fine Dining Events Ambassador to join our team at one of Rapport's most prestigious contracts in Canary Wharf. The client is one of the Big Four leading audit and accounting firms. You will play a crucial role in delivering award‑winning service to our clients and their guests.

Employment Type: Full‑time, Permanent

Hours: 40 per week (Monday‑Friday; shift rota between 7 AM – 9:30 PM)

What will you get?

• Financial Freedom: Exclusive travel and grocery discounts, life assurance and cash rewards, discounted meals on duty, and discounted membership for the on‑site gym.
• Secure Your Future: Contributory pension scheme.
• Health Matters: Wellness programs, Employee Assistance Program, and digital GP services.
• Thrive Personally & Professionally: Learning and development opportunities.
• Celebrate Excellence: WOW Awards for outstanding contributions.
• Give Back to Community: One paid day off annually to support a cause you’re passionate about.

Main Responsibilities

• Provide discreet, personalised support to VIP guests with care and confidence.
• Welcome and guide guests, offering a warm and professional experience throughout.
• Manage bookings from start to finish, ensuring accuracy and efficiency at every stage.
• Coordinate closely with the catering team to ensure timely service of food and drinks.
• Respond to guest inquiries swiftly and knowledgeably.
• Maintain a clear, up‑to‑date booking calendar and inbox.
• Balance front‑of‑house duties with essential admin tasks to keep operations running smoothly.

The Ideal Candidate

• Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• At least two years of experience in fine dining hospitality.
• Confidence and calm in fast‑paced environments, juggling priorities with ease.
• Excellent communication: clear, professional, adaptable to different audiences.
• Build strong, lasting relationships through warmth, attentiveness, and discretion.
• Precision, pride, and attention to smallest detail.
• Proven experience in planning and coordinating high‑profile events or services.
• Proficient with Microsoft Office and event/booking systems.
• Flexible, reliable, solution‑focused—even when plans shift at the last minute.

About Us

Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.