Conferencing and Events Director

Rapport Guest Services; Greater London; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Holiday allowance

Travel discounts

Pension

Wellbeing programs

Learning & development

WOW Awards

Volunteer day

Job summary

Rapport Guest Services is seeking a Conferencing and Events Director in London and Glasgow to lead a 28-strong team across Front of House and events functions, delivering a world-class welcome for a premium client. You will partner with the Client Services Director on strategic projects, reporting and daily operations to drive service excellence.

This full-time, permanent role requires proven events management experience, strong leadership, and a hands-on approach to shaping guest experiences,

Qualifications

• Proven experience leading Guest Services, Front of House, or Corporate Reception teams.
• Solid track record in planning, coordinating, and delivering corporate events and conferences.
• Strong leadership, coaching, and communication abilities with a passion for developing people.

Responsibilities

• Lead, motivate, and support a team of 28 Front of House Ambassadors, Central Reservations, Community Ambassadors, and Events.
• Deliver an exceptional, world‑class welcome for every visitor with impeccable presentation and seamless service.
• Work with the Client Services Director on strategic projects, reporting and daily operations.
• Manage all Front of House functions: scheduling, payroll submissions, visitor management, meeting room operations, and event logistics.
• Collaborate with Facilities, Security and external suppliers to maintain high-quality guest experiences.
• Mentor and develop team members through appraisals and continuous support.
• Ensure full compliance with HSEQ and SOPs; maintain up-to-date operational documentation.
• Serve as a key ambassador for Rapport and the client’s brand.
• Plan, organise, and execute premium corporate events and conferences.
• Proven events and conference management experience is essential.

Skills

Team leadership

Events management

Hospitality experience

Client relationship management

Strategic collaboration

Job description

for our prestigious client in London & Glasgow. Do you excel at leading teams and creating outstanding hospitality experiences? We are seeking a forward‑thinking Conferencing and Events Director to guide a high‑performing team and elevate the workplace experience for one of our distinguished clients.

In this influential position, you will represent the front line of the client environment, ensuring every visitor and guest receives a warm, polished, and seamless welcome. Alongside managing day‑to‑day conference operations, you will collaborate closely with the Client Services Director to enhance service delivery, inspire your team, and champion continuous improvement across the guest experience.

Contract type: Full-time, Permanent

Salary: Up to £55,00 per annum

Hours: 40 hours per week, Monday–Friday, on a shift rota basis with some flexibility required

Locations: Canary Wharf & Glasgow

If you are prepared to apply your leadership capabilities, events experience, and commitment to exceptional hospitality in a key client‑facing role, we welcome your application!

The successful candidate will be required to go through a detailed 6-year vetting.

What The Role Involves

• Lead, motivate, and support a team of 28, including Front of House Ambassadors, Central Reservations, Community Ambassadors, and the Events team.
• Deliver an exceptional, world‑class welcome for every visitor, ensuring impeccable presentation and seamless service.
• Work alongside the Client Services Director on strategic projects, reporting, and daily operational responsibilities.
• Manage all Front of House functions, including scheduling, payroll submissions, visitor management systems, meeting room operations, and event logistics.
• Collaborate closely with internal partners, such as Facilities, Security and external suppliers to maintain a consistent and high‑quality guest experience.
• Mentor, coach, and develop team members through structured appraisals, performance reviews, and continuous support.
• Ensure full compliance with HSEQ and company standards, maintaining up‑to‑date SOPs and operational documentation.
• Serve as a key ambassador for both our organisation and our client’s brand.
• Plan, organise, and execute premium corporate events and conferences.
• Proven events and conference management experience is essential.

What We’re Looking For

• Proven experience leading Guest Services, Front of House, or Corporate Reception teams, ideally within professional services, luxury hospitality, or corporate events environments.
• A solid track record in planning, coordinating, and delivering corporate events and conferences.
• Strong leadership, coaching, and communication abilities, coupled with a genuine passion for developing people.
• Exceptional organisational skills and attention to detail, with the confidence to manage multiple priorities simultaneously.
• Proficiency in operational planning, scheduling, and producing accurate reports.
• A professional, polished presence with strong hospitality instincts and a proactive, solution‑oriented approach.
• High emotional intelligence, adaptability, and the ability to work effectively with diverse teams, stakeholders, and client groups.
• A natural alignment with our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.

What will you get?

• Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.