Financial Wellbeing Caseworker- Crisis Resilience Fund

Citizens Advice Ltd; Cannock Chase; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Citizens Advice Ltd in Staffordshire is recruiting a Financial Wellbeing Caseworker to support households under the Crisis Resilience Fund. You will help with budgeting, money management, and entitlement checks to maximise income.

The role involves assessing eligibility for Crisis Payments and guiding clients to access support, while developing a short- and longer-term financial wellbeing plan. Work is hybrid across Stafford Borough, Cannock Chase and South Staffs.

Job description

Financial Wellbeing Caseworker- Crisis Resilience Fund

Job summary

Salary Up to £26,500 dependent on experience

Location Stafford Borough, Cannock Chase and South Staffs. Each RISE Caseworker will be allocated a primary district, which will be their main area of work.

Workplace Hybrid working

Contract Fixed term contract, until 31 March 2027

This post is funded by the Staffordshire County Council via their Crisis Resilience Fund to provide a RISE project (Resilience, Independence, Support & Empowerment) . The RISE project will be a multi- platform caseworker project which will focus on supporting households with budgeting, financial literacy, money management, financial literacy, benefit entitlement checks, income maximisation support, and assessing criteria to enable an application to the Crisis Resilience Fund. Where a household is assessed as eligible for Crisis Payments the Caseworker will support them to access this support, ensuring immediate need is addressed alongside the household's longer-term financial wellbeing plan. Once a Caseworker submits a Crisis Resilience Fund application on a household's behalf, the Caseworker will follow up directly with the client once a decision has been made following the 48 hour turnaround processing period.