Financial Support Training Consultant

OneSavings Bank PLC; Chatham; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

Une entreprise leader dans le secteur financier recherche un consultant en formation pour soutenir son équipe de soutien financier. Ce rôle impliquera la conception et la livraison de contenus de formation essentiels, la gestion de la planification des sessions, et l'engagement avec divers intervenants pour garantir des résultats de formation adaptés. C'est une occasion passionnante pour quelqu'un désireux de former et de développer les compétences d'une équipe dynamique dans un contrat à durée déterminée de 12 mois.

Benefits

Avantages familiaux améliorés

Possibilité de travail hybride

Opportunité de bonus annuel

Qualifications

• Expérience pratique en conception et livraison de sessions de formation.
• Expérience antérieure dans les services financiers, notamment dans la gestion des créances hypothécaires.
• Fortes capacités d'auto-gestion et de planification.

Responsibilities

• Concevoir et livrer le contenu de formation pour l'équipe de soutien financier.
• Créer des documents de formation et des demandes d'analyse des besoins de formation.
• Réviser et améliorer le matériel de formation existant.

Skills

Design de formation

Coaching

Gestion des priorités

Job description

About the team

The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

What you will be doing?

As a Financial Support Training Consultant, you will have the opportunity to support the training needs of our Financial Support team, ensuring the team is confidently equipped to fully support our customers. This varied role will require you to design and deliver training content and provide follow up leaning support to both individuals and teams within the team.

Your responsibilities will include…

• Delivering core learning content across Financial Support, this will include inductions, regulatory requirements, soft skills, operational and management development.
• Creating Training Approach Documents to gain sign off from senior leadership.
• Engaging with stakeholders to develop Training Requests and Training Needs Analysis and gaining sign off from relevant parties.
• Creating a training schedule to address key development areas within Financial Support, as well as creation of ad hoc material as required based on departmental needs and MI.
• Continually reviewing and redesigning existing material to improve learner experience and ensure operational requirements are met.
• Maintaining and monitoring training delivery against agreed schedule and reporting on progress.

This is a fantastic 12-month Fixed Term Contract or Secondment opportunity for a talented individual who is passionate in training and developing others. Flexibility is key to this role, as occasional travel to our Wolverhampton offices may be required to roll out training.

What's in it for you?

We offer a base salary dependent on experience from £32,000 - £34,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working
• Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Prior experience of designing and delivering training sessions
• Proven track record of coaching and mentoring colleagues
• Experience working in a mortgage collections or arrears role within Financial Services.
• Strong skills in self-management, being able to plan, prioritise and deliver a dynamic programme of events and training.

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply by 14th July 2025.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.