Financial Settlement Expert, Amazon Vendor Services (AVS)

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job description

At Amazon we’re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us.

Amazon Vendor Services (AVS) is a paid B2B service that aims to help strategic brands partner with Amazon to grow their business. AVS develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. The AVS Experts Service works with Amazon Retail Vendors who are facing supply chain defects that lead to financial deductions. The Expert service provides a dedicated consultative service aimed to identify and sustainably resolve the defects causing these financial deductions.

The Financial Settlement Expert will support internal and external stakeholders in understanding Retail Vendors’ financial deductions. This role will work closely with Retail stakeholders and Finance teams (e.g., accounts payable, finance operations) to audit and create more comprehensive analysis of their accounts, coordinate processes and facilitate understanding of the outcomes. With this analysis and support, the role will contribute to improve vendor experience on Amazon-wide processes relating to financial deductions, help internal and external stakeholders find agreement on how to find common ground and agree on a path forward.

Key job responsibilities

1. Reconciliation: The role will align with Vendor and Retail teams on the settlement details.
2. Root Cause Analysis: The role will identify defects behind financial deductions in collaboration with the Finance team.
3. Settlement Offer and Payment: The role will present an analysis of the root causes of the defects to senior stakeholders, and subsequently agree on next steps.
4. Post Settlement Analysis: The role will upskill Retail Vendor to reduce financial deductions in the future.
5. Stakeholder Management: The role will build trusting relationships across job functions and levels within the vendor's organization (e.g., Key Account Mgr, Supply Chain Mgr, Finance Mgr, CEO, Customer Service Mgr) and internally at Amazon.
6. Process Improvement and Projects: The role will work on cross-functional projects with internal stakeholders related to new process creation and improvement of the Expert team’s work (e.g., facilitating better communication between teams, creating new tools and efficiency through offshoring of simple workflows).

About the team
Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Operations Excellence Expert Service, which is a specialized offering for Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated consultative service aimed to identify and sustainably resolve root causes of financial deductions.

Minimum Qualifications:

• Bachelor’s/Master’s degree
• 1-2 years of professional experience
• Analytical and problem-solving skills
• Experience in creating comprehensive analysis for senior stakeholders
• Demonstrated negotiation skills and building relationships with internal and external stakeholders
• Excellent written and spoken English and Spanish
• Knowledge in MS Office programs as Outlook, Excel and PowerPoint
• Experience in data analysis and project management
• Basic SQL and Advanced Excel skills
• Understanding of supply chain processes
• Fluency in one additional European language (i.e. German, French, Italian, Spanish)

Application and assessment process: Eligible candidates will be invited to attend an online assessment and successful candidates will be invited to an interview. This selection process is subject to change but you will be notified if any changes are made.

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