Financial Services Administrator x 2

IDEX Consulting; Aberdeen City; On-site; GBP 24,000 - 32,000; Full time

Job summary

IDEX Consulting Ltd is seeking two Financial Services Administrators for a national IFA practice, based in Aberdeen or Inverness. You will provide administrative support to a team of Financial Advisers, ensuring new business and client requests are processed accurately and efficiently.

Ideally you have experience in financial services administration, knowledge of FCA requirements, and strong organisational skills.

Qualifications

• Previous financial services/IFA administration experience preferred.
• Basic knowledge of financial products, providers and FCA requirements.
• Strong organisation and attention to detail.
• Excellent communication and customer service skills.
• Confident using technology and back-office systems.

Responsibilities

• Process and chase new business applications through to completion
• Maintain accurate client and plan records on Intelligent Office
• Upload and manage client documentation and correspondence
• Assist advisers with provider platforms, cash management and trades
• Prepare quotations, applications and client meeting paperwork
• Handle client, Adviser and provider queries
• Process policy claims and other client requests
• Manage day-to-day tasks and provide wider administrative support

Skills

Communication skills

Organisation

Intelligent Office

Provider platforms

FCA knowledge

Back-office systems

Tools

Intelligent Office

Job description

An excellent opportunity for two Financial Services Administrators to join a successful national IFA practice, based in either Aberdeen or Inverness.

You will provide administrative support to a team of Financial Advisers, ensuring new business and client requests are processed accurately and efficiently.

Key Responsibilities

• Process and chase new business applications through to completion
• Maintain accurate client and plan records on Intelligent Office
• Upload and manage client documentation and correspondence
• Assist advisers with provider platforms, cash management and trades
• Prepare quotations, applications and client meeting paperwork
• Handle client, Adviser and provider queries
• Process policy claims and other client requests
• Manage day-to-day tasks and provide wider administrative support

About You

• Previous financial services/IFA administration experience preferred
• Basic knowledge of financial products, providers and FCA requirements
• Strong organisation and attention to detail
• Excellent communication and customer service skills
• Confident using technology and back-office systems
• Intelligent Office experience is desirable

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.