Financial Services Administrator

GFHR Consulting Ltd; Lamberhurst; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Employee/Client referral programme

Professional Study support

Pension

An extra day off for your birthday

Job summary

SeventySeven Wealth Management Ltd is seeking an Administrator to join their client-facing team in Tunbridge Wells. You will be the first point of contact for clients, coordinating meetings, processing actions after meetings, and liaising with the Advisors and third parties to deliver a high level of service.

The role involves handling calls, managing documents, and supporting the advisory team in a fast-paced, client-centered environment with opportunities to develop.

Qualifications

• Positive attitude and exceptional customer service skills.
• Organised and professional approach with strong attention to detail.
• Excellent communication skills and ability to work in a team.
• Willingness to liaise with clients and third parties to ensure service quality.

Responsibilities

• Telephone clients to arrange their annual review with their Advisor.
• Prepare the client file for meetings with Advisors.
• Complete post-meeting actions, including confidential reports and ongoing letters.
• Liaise with third party providers and internal teams to support clients.
• Handle client queries by phone, email, or letter and maintain records.
• Scan, photocopy, and upload documents to electronic client records.
• Ensure data entry and filing adhere to procedures and maintain data accuracy.
• Assist with other departments as required.

Skills

Customer service

Organised

Attention to detail

Communication skills

Team collaboration

Problem solving

Time management

Office 365

SharePoint

Salesforce

OneDrive

Tools

Office 365

SharePoint

Salesforce

OneDrive

Job description

Do you have some Admin experience? Are you looking for a new Financial Services role based in Tunbridge Wells?

Our Client is looking for an Administrator to join their small but growing team. This is a client facing role which will involve being the first point of call for most clients when liaising with SeventySeven and working closely with their Advisors to provide a high-quality excellent level of service.

This is a fantastic opportunity for someone wanting to take the next step in their career within financial services which provides an opportunity to grow and take on more responsibility over time in a supportive, fast paced environment.

About Seventy Seven Wealth Management

SeventySeven Wealth Management Ltd has been a progressive and continually evolving group for over 30 years. They pride themselves on the service they deliver to their clients, where excellence is key. Their core values are integrity, honesty, efficiency, reliability, commitment, dependability, respect and loyalty. These values sit at the foundation of everything they do and in what they will look for in any future team member. The team at SeventySeven Wealth Management Ltd work together with their chosen partner St. James’s Place to provide exceptional outcomes for our clients.

The opportunity

Reporting to the Head of Client Care, this role forms part of a multi‑skilled Client Support team responsible for supporting the entire client journey — from handling incoming calls and coordinating meeting bookings through to completing post‑meeting actions and liaising with third‑party providers—to ensure that the client experience is consistently smooth, positive and delivered to an exceptional standard.

Key responsibilities will include:

• Telephone clients to arrange their annual review with their Advisor
• Preparing the client file for their meeting with their Advisor.
• Completion of post meeting actions following a client meeting, including the Confidential Financial Review, preparing the ongoing advice letter, processing business and dealing with withdrawal requests and fund switches.
• Producing cash flow modelling reports for a clients current and future circumstances.
• Creating fund performance comparisons between multiple investment portfolios.
• Preparing LOA’s and chasing policy information from third party providers.
• Assisting the advisory team with tax year end including the use of client allowances such as ISA, CGT and pension contributions.
• Assisting with Trust planning paperwork, such as the creation of Trust documents, Deed of Appointments and Deed of Assignments.
• Handling client queries on phone, email and letter etc as required.
• Liaising with all members of the team and third parties, such as St. James’s Place, stockbrokers, accountants, other financial providers, etc with regards to our clients and their investments.
• Answering the phones and taking clear, detailed messages, screening and directing calls to the appropriate member of the team
• Photocopying, scanning and uploading documents to electronic client records
• Ensure data entry and document filing adhere to the 77wm procedures, taking responsibility for ensuring that rigor is maintained so that all client and 77wm data is accurate and easy to identify and retrieve.
• Working closely with and assisting with other departments as and when required.

To succeed in this role, you must have a positive attitude and exceptional customer service skills. You must be organised and professional with an eye for detail.

To ensure their clients receive an exceptional level of service, you will demonstrate:

• A high level of motivation and a strong commitment to delivering outstanding client care
• A professional and mature approach across all areas of the business
• Effective problem‑solving abilities
• Strong attention to detail
• Excellent communication skills and the ability to collaborate well within a team
• Confidence working to deadlines, particularly when managing time‑critical tasks such as processing withdrawals, along with the ability to balance competing priorities
• Initiative and a proactive approach to completing tasks
• A positive, solutions‑focused attitude
• Familiarity with Office 365, SharePoint, Salesforce and OneDrive (preferred)
• Previous experience within the financial services industry (desirable but not essential)

In return you will have the opportunity to work for a fast growing, prestigious company based in newly refurbished offices set within beautiful country surroundings.

• free on-site parking
• an Employee/Client referral programme
• Professional Study support
• Pension
• an extra day off for your birthday

Due to the location of the office your own transport is essential.