Financial Services Administrator

Avocet Legal; Devon and Torbay; On-site; GBP 30,000 - 32,000; Full time

Job summary

A client-focused independent advisory firm is seeking a Financial Services Administrator to join their financial planning team. Responsibilities include handling administration, ensuring compliance with FCA regulations, and supporting clients. The ideal candidate must possess CII R01 and LP2 qualifications, have strong organisational skills, and excel in communication. A competitive salary, beautiful office location, and comprehensive learning program are offered in a supportive environment.

Benefits

Competitive salary of GBP30k - GBP32k DOE

Beautiful office location

Comprehensive learning and development program

Pension and Healthcare

Qualifications

• Commitment to achieving CII R01 and LP2 qualifications.
• Exceptional ability to use various software systems including MS Office Suite.
• Strong organisational skills and ability to prioritise workload.

Responsibilities

• Handle general administration duties including answering phones and client liaison.
• Process new business and maintain accurate customer files.
• Ensure all FCA compliance procedures are followed.

Skills

Client service focus

Attention to detail

Organisational skills

Verbal communication skills

Written communication skills

Education

CII R01 and LP2 qualifications

Tools

MS Office Suite

Financial planning software

Job description

Mrs H at Avocet Commercial Careers is looking for a Financial Services Administrator to join a client-focused independent advisory firm in Ottery St Mary. About The Client

Our client is a well-established independent financial advisory firm that's genuinely committed to delivering exceptional client outcomes. They pride themselves on their high standards, collaborative team culture, and strong focus on professional development. Located in the beautiful setting of Ottery St Mary, they offer a supportive environment where being nice, helping colleagues, and focusing on client service are at the heart of everything they do.

About The Role

This is a fantastic opportunity to join a busy financial planning team as a Financial Services Administrator. You'll be playing a crucial role in delivering the firm's client service proposition to the highest standards while working within FCA regulatory requirements. It's a varied role where you'll be supporting both new and existing clients, working alongside advisers and the planning team to ensure everything runs smoothly from start to finish.

Financial Services Administrator Responsibilities:

• Handle general administration duties including answering phones, client liaison, and managing post
• Process new business by entering details onto systems and provider portals, following through to completion
• Complete application forms, process letters of authority, and chase providers for information
• Provide admin support including typing correspondence, letters, and reports
• Maintain accurate and up-to-date customer files in accordance with procedures
• Ensure all FCA compliance procedures are followed on a daily basis
• Support office facilities maintenance and contribute to smooth day-to-day operations
• Participate in firm projects and initiatives as business needs evolve
• Undertake continuous professional development and learning activities

Financial Services Administrator Requirements:

• Commitment to achieving CII R01 and LP2 qualifications (minimum requirement)
• Exceptional ability to use various software systems including MS Office Suite and financial planning software
• Outstanding written and verbal communication skills with exceptional attention to detail
• Strong organisational skills and ability to prioritise workload without supervision
• Understanding of the financial planning process and regulatory framework
• Experience maintaining good working relationships in financial services or similar environment
• Ability to work independently and as part of a collaborative team
• Professional telephone manner and client service focus
• Flexibility to adapt as the business and role evolve

Benefits:

• Competitive salary of GBP30k - GBP32k DOE
• Beautiful office location
• Comprehensive learning and development program
• Pension and Healthcare
• Plus so much more!

The Ideal Candidate

You're someone who thrives in a client-focused environment and understands the importance of accuracy and attention to detail in financial services. You've got experience in financial planning administration or a similar role and genuinely enjoy helping people achieve their financial goals. You're naturally organised, can juggle multiple priorities, and take pride in delivering exceptional service. Most importantly, you're committed to professional development and ready to contribute to a team that values collaboration and high standards.

This is an excellent opportunity to join a respected independent advisory firm that invests in its people and maintains the highest standards of client service. If you're an experienced administrator looking for a role where you can make a real difference in a supportive, professional environment, we'd love to hear from you.

Get in touch with Mrs H at Avocet Commercial Careers today on (phone number removed) or email (url removed) to discover more about this exciting opportunity.