Financial Services Administration Team Leader

Service Service Employment Agency Limited; Norwich; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading chartered firm in Norwich seeks a Financial Administration Team Leader to oversee a team of skilled administrators. The position requires strong leadership, excellent organization, and the ability to ensure high-quality customer service. Benefits include a competitive salary, pension contributions, and support for professional development, making it an excellent opportunity for career growth.

Benefits

10% pension contribution

4x death in service

Bupa cash plan for medical costs

21 days holiday + bank holidays, increasing to 35 days after 2 years

Support for professional qualifications

Flexible working hours and some remote work

Bonus scheme

Qualifications

• Experience in Financial Services preferred.
• Professional qualifications supported.
• Ability to manage and inspire a team is crucial.

Responsibilities

• Manage and motivate a team of financial planning administrators.
• Allocate and monitor work according to team strengths.
• Ensure compliance with FCA regulations and company procedures.

Skills

Understanding of FCA rules

Knowledge of investments

Strong IT skills

Excellent organizational skills

Good numeracy skills

Problem-solving abilities

Strong written communication

Professional attitude

Education

Certificate in Financial Services

Grades A-C or 9-4 including English and Maths

Job description

My client is a Norwich-based chartered firm that has been providing advice to Norfolk and beyond for over fifty years. You can become part of their success by supporting their adviser as a Financial Administration Team Leader.

Job Summary

You will manage a team of experienced financial planning administrators, motivating and inspiring the team to work together to deliver excellent customer service while adhering to company processes and procedures.

Key Responsibilities

• Allocate and monitor work, liaising with team leaders and support staff to ensure workload is distributed according to team members' strengths.
• Maintain a professional attitude at all times.
• Set daily team objectives to ensure high-quality customer service.
• Conduct weekly team meetings.
• Oversee daily operations and team performance, addressing questions and issues, and ensuring work quality.
• Identify training needs, liaise with T&C to deliver training, and allocate work to develop team skills.
• Encourage feedback and resolve issues, referring to managers as needed.
• Create a positive working environment, ensuring health, safety, and welfare of team members.
• Manage staff matters, including holiday approvals, 1:1 meetings, and annual appraisals.
• Perform other administrative duties as assigned.

Additional Duties

• Prepare and issue Recommendation Letters, gather research and documentation.
• Process new business and top-ups to existing business through to completion.
• Prepare client valuations and review packs ahead of meetings.
• Handle post-review paperwork and correspondence.
• Communicate with clients and providers promptly via phone, email, and post.
• Ensure financial transactions are accurate and files are FCA compliant.
• Maintain accurate client records and data.
• Obtain and interpret information from providers and fund managers, updating Financial Planners.
• Send letters of authority and other correspondence.
• Prepare client meeting packs.
• Calculate fees, raise invoices, and chase outstanding payments.
• Manage daily workflow using the company’s system.

Knowledge and Skills

• Understanding of FCA rules, ethics, and financial regulations (Desirable).
• Knowledge of investments, pensions, and protection plans (Desirable).
• Strong IT skills, especially MS Office Word and Excel.
• Excellent organizational and communication skills.
• Good numeracy skills and attention to detail.
• Flexible approach to changing environments.
• Experience with IO (Desirable).
• Strong written and oral communication skills.
• Problem-solving and decision-making abilities.
• Integrity, initiative, and focus.
• Professional and positive attitude.

Qualifications

Certificate in Financial Services or working towards it; Grade A-C or 9-4 including English and Maths.

Experience

Previous experience in Financial Services (Desirable).

Benefits

• 10% pension contribution
• 4x death in service
• Bupa cash plan for medical costs
• 21 days holiday + bank holidays, increasing to 35 days after 2 years
• Support for professional qualifications
• Flexible working hours and some remote work, subject to probation
• Bonus scheme