Audit Support – Financial Services

Sopra Steria - UK; United Kingdom; On-site; GBP 32,000 - 36,000; Full time

Job summary

Sopra Steria - UK is looking for a Financial Quality Specialist to join their team following a contract with NS&I. In this full-time hybrid role, you will support a large team of financial advisors, driving continuous improvement and ensuring quality governance. Candidates should have solid experience in FCA regulated environments, analytical skills, and a commitment to delivering exceptional service. This position offers competitive benefits including 25 days annual leave, health cash plan, and flexible benefits.

Benefits

25 days annual leave

Health cash plan

4 x death in service life assurance

Pension scheme

3 days paid volunteering

5 days paid carers leave

Flexible benefits fund

Qualifications

• Proven experience as a Quality Assurance Specialist within an FCA regulated environment or similar.
• Enthusiasm and passion for working with risk management frameworks.
• Strong awareness of Treating Customers Fairly, Anti-Money Laundering and Financial Crime.

Responsibilities

• Quality specialist support to a large team of financial contact centre advisors.
• Drive continuous improvement at every step.
• Validate requirements and define acceptance criteria.
• Promote an effective 'whole team' approach to building quality in delivery.
• Provide quality governance between the team and external stakeholders.

Skills

Quality Assurance

Risk Management

Analytical Skills

Problem Solving

Job description

Are you a Financial Quality Specialist who thrives on collaboration and delivering efficient, innovative solutions? Can you embed quality at the core of everything we deliver to our clients?

Following the successful attainment of a contract with National Savings & Investments (NS&I), we are looking for a Quality Specialist to join our growing team. Working closely with the newly appointed Audit & Assurance Specialist, together you will ensure the quality and viability of the service or products being delivered! Our aim is to become the UK’s largest and most trusted financial service provider, providing both contact centre and administrative solutions to help assist its 25 million customers!

We know work-life balance isn’t a perk – it’s essential. With just 2 office days a month in Lytham or London, you’ll have the flexibility to own your schedule and perform at your best. Ready to shape something meaningful and leave your mark? This is your chance to step in, contribute, and truly make a difference.

What you will be doing:

• Quality specialist support to a large team of financial contact centre advisors.
• Dive into our processes to uncover smarter, faster ways of working—driving continuous improvement at every step.
• Validate requirements and define acceptance criteria.
• Adopt and promote an effective ‘whole team’ approach to building quality in to delivery system domain.
• Provide quality governance between the team and external stakeholders.

What you will bring:

• Proven experience as a Quality Assurance Specialist within an FCA regulated environment or similar.
• Enthusiasm and passion for working with risk management frameworks.
• Familiar working within an FCA regulated environment or similar.
• Support a large contact centre by digging into data, spotting the nuances, and turning insights into clear, compelling presentations—ready to stand by your findings and take on the tough questions.
• Bring strong awareness of Treating Customers Fairly, Anti-Money Laundering and Financial Crime.
• Ability to work collaboratively within a fast paced, cross-functional development team.
• Analytical mind and problem-solving aptitude.

Employment Type: Full-time, Permanent
Location:Lytham/London (Hybrid)
Security Clearance Level:SC
Internal Recruiter:Rachel
Salary:Up to £36,000 (depending on experience)
Benefits:25 days annual leave with the option to buy additional days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave and generous flexible benefits fund which you can take in cash.

Loved reading about this job and want to know more about us?

Our Specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues.

Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.

The personal information we will need to collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].