Financial Planning Operations Team Leader

IDEX Consulting; Reading; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Financial Planning Operations Team Leader to guide a dynamic team in delivering exceptional client service. This role offers the chance to streamline processes and ensure compliance in a thriving environment. You will lead a team of Financial Planning and Client Relationship Executive Assistants, focusing on operational excellence and high-quality support for Financial Planners. With a competitive salary and attractive benefits package, this is a unique opportunity to make a significant impact in a growing organization. If you are ready to drive change and support a high-performing team, we encourage you to apply!

Benefits

28 days' holiday plus bank holidays

Company-matched pension 5% Employer

Group life assurance (x4 basic salary)

Income protection

Discretionary bonus scheme

BUPA healthcare

Qualifications

• Experience in financial services operations with strong leadership skills.
• Ability to manage multiple priorities while maintaining high-quality service.

Responsibilities

• Lead the Advice Operations team to deliver outstanding service.
• Manage team performance through regular reviews and coaching.

Skills

Leadership Skills

Performance Management

Multi-tasking

Training and Mentoring

Regulatory Compliance

Job description

Do you hold team leader/management or supervisor experience within the financial planning profession? Do you strive to deliver exceptional client service? This role could be for you!

We're looking for a Financial Planning Operations Team Leader to join a fast-growing, national financial advice firm. The right candidate must be local to either Reading or Borehamwood as there is an expectation to have office presence support and work closely with your team.

This is your opportunity to lead a high-performing team, streamline processes, and ensure exceptional service delivery in a thriving, client-focused environment.

In this role, you'll lead a team of Financial Planning and Client Relationship Executive Assistants, ensuring top-tier support for Financial Planners while maintaining regulatory and policy compliance. Your expertise in performance management, multi-tasking, and strategic delegation will be key in driving operational excellence.

What You'll Be Doing:

• Leading the Advice Operations team to deliver outstanding service to Financial Planners and clients.
• Ensuring all client information is accurately maintained in our systems.
• Managing team performance through regular reviews, coaching, and development plans.
• Monitoring data control reports and addressing issues proactively.
• Collaborating with Compliance on client complaints and remediation.
• Driving continuous improvement in processes, efficiency, and service delivery.

What We're Looking For:

• Strong leadership skills with experience in financial services operations.
• Ability to manage multiple priorities while maintaining high-quality service.
• Skilled in training, mentoring, and developing teams.
• Experience in managing regulatory and policy adherence within financial services.
• Local to one of the above offices.
• Hold a full UK driving license.

The firm offers a highly competitive salary along with an attractive benefits package, including:

• 28 days' holiday plus bank holidays, increasing to 30
• Company-matched pension 5% Employer
• Group life assurance (x4 basic salary)
• Income protection
• Discretionary bonus scheme
• BUPA healthcare and more

This is an incredible opportunity to make an impact within a dynamic and growing organisation. If you're ready to take on a Financial Planning Operations Team Leader role where you can drive change, support a high-performing team, and contribute to the success of the Reading and Borehamwood offices, we'd love to hear from you!

Please reach out in confidence to [e-mail]