Financial Income Team Leader

CLARION HOUSING GROUP LIMITED; London; Hybrid; GBP 39,000 - 48,000; Full time

Job summary

Join a leading company as a Financial Income Team Leader in London. You'll manage a motivated team providing excellent customer service while ensuring accurate rent payment processing. This hybrid role offers a dynamic work environment and opportunities for growth in a supportive organization.

Qualifications

• Experience managing teams in customer-focused environments required.
• Ability to work in high-volume transactional settings under tight timescales.
• Strong IT skills with proficiency in Microsoft applications.

Responsibilities

• Lead the Financial Income team ensuring exceptional customer service.
• Review processes to facilitate accurate processing of rent payments.
• Motivate and appraise team members, providing necessary training.

Skills

Customer-focused management

Investigatory skills

Fraud awareness

IT skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location: Hybrid - Greater London House, London

Salary: London - £39,325 - £47,087 per annum

National - £36,953 - £43,048 per annum

Hours: 36 hours per week

Contract Type: 12 month Secondment/Fixed Term Contract

We have an exciting opportunity for a Financial Income Team Leader to join our Financial Services team in London.

In a nutshell, you'll lead a dedicated and motivated team ensuring there is a unified approach to delivering exceptional customer service as well as ensuring the team delivers all tasks on a timely and accurate basis and in line with the service level agreement.

You'll create, maintain and continuously review all processes and procedure to ensure they are fit for purpose to facilitate accurate and controlled processing of all rent payment activities. Effectively resource plan to ensure that all team responsibilities are covered and service level agreement timescales are maintained, where necessary implement contingency plans to maximise service delivery and maintain standards.

A few other key duties include:

• Ensure the team are appraised, motivated and in possession of the appropriate training and tools to perform their role
• Take a proactive approach to resolving queries quickly and to a satisfactory conclusion, representing the team in a positive manner
• Ensure that all processes and procedures are always followed correctly, ensuring any changes to processes are agreed, documented and communicated to all affected parties

We're looking for someone with experience of managing individuals in a customer-focused environment and experience of working in a high-volume transactional environment, working to tight timescales.

You'll have strong investigatory skills and a good level of fraud awareness as well as excellent IT skills, specifically Microsoft Word, Excel and Outlook.

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Monday 21st July 2025 at midnight.

This is a hybrid role with a base location at our offices in Camden, London. Candidates will be expected to work from the office at least one day per week.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

We're one of LinkedIn's Top Companies 2024.

Employer of the Year at the Housing Heroes Awards 2025.