Financial Health Strategy Manager

EngineersOfAI; Greater London; Sur place; GBP 53 100 - 71 900; Plein temps

Résumé du poste

EngineersOfAI is seeking a dedicated individual for the Financial Health team in the UK, with flexible location options including London and Cardiff or remote. This role focuses on guiding customers through financial recovery and requires expertise in Collections, regulatory frameworks, and strategic leadership.

The ideal candidate will work alongside cross-functional teams and support junior members in navigating complex financial landscapes. A competitive salary and additional performance-based incentives are offered.

Qualifications

• Experience working with external partners including relationship management and auditing.
• Experience in Collections and Recoveries strategies.
• Understanding of the regulatory landscape including CONC, SYSC, and Consumer Duty.
• Leadership experience, driving strategic projects.
• Ability to identify and mitigate risks associated with changes.
• Strong judgment for trade-offs between desired and feasible.
• Proven ability to get approval for business changes.
• Self-starter excelling at researching unfamiliar regulatory frameworks.

Responsabilités

• Guide customers towards financial recovery.
• Drive Financial Health strategy improvements.
• Deliver strategic changes for good customer outcomes.
• Collaborate with multidisciplinary teams.
• Support growth of junior team members.
• Ensure partners adhere to standards.
• Document and monitor adherence to strategy.

Connaissances

Experience with external partners

Collections and Recoveries

Understanding of regulatory landscape

Leadership experience

Risk identification and mitigation

Strong judgment

Ability to gain approval for changes

Resourcefulness

Description du poste

Location: London, Cardiff, or UK Remote. Salary: £53,100 - £71,900 (depending on experience) + incentive award tied to performance + benefits.

Our Financial Health team

The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.

Responsibilities

It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:

• This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements
• Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo’s interests
• Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
• Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance
• As a senior member of the team, you will be supporting the growth and development of more junior team members.
• Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes
• Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring.

Qualifications

• You have experience of working with external partners including relationship management and auditing
• You have experience in Collections and Recoveries strategies
• You understand the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus)
• You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects
• You can identify, articulate and mitigate risks associated with strategic changes
• You have strong judgement, and can make trade-offs between what is desired with what is feasible
• You have proven ability to gain approval for proposed business changes
• You are highly resourceful and a self-starter; you excel at researching, untangling, and mapping out unfamiliar regulatory frameworks or new opera