Financial Customer Service Advisor

Brite Recruitment Ltd; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment firm in Bristol is seeking a Financial Customer Service Advisor to manage complex cases within debt collections. The role requires experience with vulnerable customers and excellent communication skills. Successful candidates will exhibit a professional demeanor and the ability to manage sensitive situations effectively. Join this full-time position that offers a hybrid work environment.

Qualifications

• Previous experience with vulnerable customers within a Financial Services/Banking environment.
• Prior debt collections experience preferred.
• Ability to handle sensitive situations in a professional manner.

Responsibilities

• Lead the resolution of cases ensuring agreeable outcomes.
• Identify root causes of collections in a timely manner.
• Maintain up-to-date knowledge of industry regulations.

Skills

Experience with vulnerable customers

Excellent communication skills

Relationship building

Ability to work to targets

Strong IT skills

Job description

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

GBP30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

Overview

As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You\u2019ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

Responsibilities

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills - able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

Next steps

If you\u2019re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it\u2019s a match and get in touch to learn more about you. If you aren\u2019t contacted within 7 days, please assume your application was not selected.

Don\u2019t miss out! Apply today!