Financial Customer Service Advisor

Brite Recruitment Ltd; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in Bristol is looking for a Financial Customer Service Advisor. This role involves managing complex cases and providing support to vulnerable customers. Candidates should have prior experience in finance, excellent communication skills, and be able to resolve issues empathetically. The position is on a full-time basis with a salary range of £30-40k.

Qualifications

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential.
• Prior debt collections experience is preferred.
• Excellent communication and relationship building skills.

Responsibilities

• Lead the resolution of complex cases.
• Identify root causes of collection issues.
• Maintain up-to-date knowledge of industry regulations.

Skills

Experience with vulnerable customers

Debt collections experience

Excellent communication skills

Ability to work to targets

Strong IT skills

Job description

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

£30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Financial Customer Service Advisor you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\'t contacted within 7 days, please assume your application was not selected.

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