Financial Crime Optimisation Delivery Manager

Lloyds Banking Group; Leeds; Hybrid; GBP 67.000 - 74.000; Vollzeit

Benefits dieser Stelle

Pension up to 15%

Annual performance bonus

Share schemes

Discounts on goods/services

30 days holiday

Wellbeing & parental leave

Zusammenfassung

Lloyds Banking Group is seeking an Optimisation Delivery Manager in the UK. You will lead complex change initiatives within Consumer Financial Crime, guiding mobilisation through to BAU, coordinating across operations, platforms and technology, and tracking benefits.

Strong experience in financial crime operations and risk controls is essential for delivering compliant, effective change. The role emphasizes strategic delivery, governance, and cross-functional collaboration.

Qualifikationen

• End-to-end project delivery experience across complex programmes or initiatives.
• Strong stakeholder management and ability to influence at senior levels.
• Knowledge of Financial Crime, AML, KYC, sanctions or related regulative contexts.
• Ability to assess operational, customer, risk and control impacts and solve delivery challenges.
• Excellent communication skills with ability to provide clear updates to senior audiences.

Aufgaben

• Lead the delivery of multiple concurrent change initiatives from mobilisation to implementation and transition into BAU.
• Develop and manage project plans, milestones, dependencies, budgets, resources and delivery roadmaps.
• Manage governance, risks, issues, assumptions and dependencies against standards.
• Coordinate delivery across operational, business, platform and technology teams; drive decisions and resolve issues.
• Lead project meetings, working groups and forums; provide status reporting and executive updates.
• Ensure readiness for go-live and post-implementation support; monitor benefits and delivery outcomes.

Kenntnisse

End-to-end delivery

Stakeholder delivery leadership

Financial Crime knowledge

Change impact & problem solving

Communication & delivery focus

Jobbeschreibung

Job Title: Optimisation Delivery Manager

Salary: £67,023 - £74,470

Location(s): Birmingham, Leeds, Manchester or Edinburgh

Hours: Full time – 35 hours per week

Flexible Working Options: Hybrid, Job Share

Working pattern: Hybrid; at least two days per week in the office or 40% of time in the office

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

Consumer Financial Crime Optimisation & Strategy is responsible for delivering strategic, regulatory and operational change that strengthens financial crime controls, improves customer outcomes and enables colleagues to operate more effectively. We're recruiting multiple Financial Crime Optimisation Delivery Managers to support an expanding portfolio of optimisation initiatives across Consumer Financial Crime. This is an exciting opportunity to lead the delivery of meaningful change that reduces financial crime risk, improves operational effectiveness and delivers measurable business benefits. Working closely with operational teams, platform partners, technology teams and senior collaborators, you'll ensure change is safely designed, effectively implemented and successfully adopted into operational teams. Alongside strong project management capability, a solid understanding of Financial Crime operations, controls and risk management is essential to enable effective challenge, informed decision-making and successful delivery.

Day to day you'll:

• Lead the delivery of multiple concurrent change initiatives across Consumer Financial Crime, from mobilisation through to implementation and transition into business as usual.
• Develop and manage project plans, milestones, dependencies, budgets, resources and integrated delivery roadmaps.
• Manage project governance, risks, issues, assumptions and dependencies, ensuring delivery aligns with agreed frameworks and standards.
• Coordinate delivery across operational, business, platform and technology teams, driving decisions, resolving issues and handling partner concerns.
• Lead project meetings, working groups and forums, providing clear status reporting and executive updates.
• Ensure operational impacts, implementation readiness and go-live activities are effectively planned and managed.
• Track benefits and delivery outcomes, while supporting continuous improvement across delivery methodologies, governance and controls.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• End-to-end project delivery
• Strong experience leading complex projects from initiation and planning through to implementation and benefits realisation.
• Project planning & control: Experience managing delivery plans, governance, stage gates, risks, issues and dependencies, with a clear focus on achieving successful outcomes.
• Stakeholder & delivery leadership: Confident building relationships, influencing at a senior level and bringing cross‑functional teams and delivery partners together around shared outcomes.
• Financial Crime knowledge: Experience within Financial Crime, Fraud, AML, KYC, Sanctions, Economic Crime or Risk, with a good understanding of operational processes, controls and regulatory expectations.
• Change impact & problem‑solving: Able to assess operational, customer, risk and control impacts, solve complex delivery challenges and make sound decisions as change progresses.
• Communication & delivery focus: Strong communication and organisational skills, with experience balancing contending priorities and providing clear, insightful updates to senior audiences within a regulated environment.

And any experience of these would be really useful:

• Financial Crime transformation: Experience delivering change across areas such as Transaction Monitoring, Sanctions, Customer Due Diligence, Investigations or Fraud operations.
• Technology-enabled change: Experience delivering technology-enabled change and working collaboratively with platform, engineering or technology teams.
• Business readiness & implementation: Experience supporting operational readiness, implementation or business change to embed new processes, technology or ways of working.
• Continuous improvement: Experience in process improvement, optimisation or process consultancy, with knowledge of approaches such as Lean or Six Sigma.
• Professional project development: Relevant project or change management development or qualifications, such as PRINCE2, APM PMQ or Agile Practitioner.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neuro‑divergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.