Financial Crime Manager

Nationwide Group; Glasgow; Híbrido; GBP 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical insurance

Pension scheme

Annual bonus program

Training and development support

Salary sacrifice benefits

Life assurance

Wellbeing resources

Volunteering days

Resumo da oferta

Nationwide Group is seeking a Financial Crime Manager to lead a team of investigators, protecting customers and the business from financial crime while delivering risk-aware outcomes.

You'll apply AML, sanctions and CDD expertise, coach colleagues, and collaborate with stakeholders across the business to drive continuous improvement in controls and processes. The role offers hybrid working with Glasgow or Northampton offices.

Qualificações

• Significant experience in Financial Crime, AML, Sanctions or CDD.
• Proven experience leading, coaching and developing teams.
• Strong knowledge of regulatory requirements and risk-based decision making.
• Ability to collaborate with diverse stakeholders across the business.

Responsabilidades

• Lead and coach a team of investigators to deliver compliant outcomes.
• Oversee complex investigations and high‑risk cases with timely, customer‑focused decisions.
• Develop and improve financial crime controls and processes across the operation.
• Collaborate with stakeholders to drive continuous improvement in risk management.

Conhecimentos

Financial crime expertise

People leadership

AML knowledge

Sanctions

CDD knowledge

Stakeholder management

Descrição da oferta de emprego

Step into an exciting opportunity as a Financial Crime Manager, where you'll play a key role in protecting customers, colleagues and the organisation from financial crime. As part of the first line of defence within Financial Crime Operations, you'll help ensure compliance with anti-money laundering, sanctions and counter‑terrorist financing requirements while delivering positive customer outcomes. Working at the heart of a growing and evolving area of the business, you'll contribute to major transformation initiatives, including new risk assessment approaches and technology platforms that are helping shape the future of banking.

We're looking for an experienced people leader with a strong background in financial crime, Anti‑Money Laundering (AML), sanctions, customer due diligence or a related risk and compliance environment. You'll bring proven Business Banking and SME knowledge, enabling you to provide expert guidance on complex cases while leading, coaching and developing a high performing team. Working closely with stakeholders across the business, you'll drive operational excellence, strengthen financial crime controls and support continuous improvement, playing a pivotal role in the organisation's ambition to become one of the UK's leading banking providers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Uncompromisingly Customer, whatever our role

The extras you’ll get

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

Join a team at the forefront of protecting customers and the business from financial crime, where you'll lead and support a talented group of investigators and senior investigators to deliver excellent customer outcomes while managing risk effectively. This is a highly varied role that combines people leadership, customer focus and problem solving, giving you the opportunity to coach colleagues, oversee complex cases, drive performance and collaborate with stakeholders across the business to enhance processes and resolve challenges.

You’ll lead customer contact activities while maintaining a hands‑on approach through direct customer engagement where appropriate, ensuring customers receive a professional, timely and empathetic service across a range of journeys and communication channels. Using your financial crime expertise, you'll support critical decision‑making, respond to emerging risks and build a high‑performing team with the knowledge, confidence and capability to succeed. Working in a fast‑paced environment focused on continuous improvement, you’ll play an important role in shaping better outcomes for customers, colleagues and the wider business.

About you

To be successful in this role, you'll bring strong financial crime expertise, proven people leadership experience and the ability to balance customer outcomes with effective risk management. We're looking for someone who can demonstrate:

• Significant experience within Financial Crime, Anti‑Money Laundering (AML), Sanctions, Customer Due Diligence (CDD) or a related risk and compliance environment
• Strong knowledge of financial crime risks, controls and regulatory requirements, with experience applying these in a practical operational setting
• Proven Business Banking experience, including an understanding of SME customers, lending, risk management and operational processes
• Experience leading, coaching and developing high‑performing operational teams, including performance management, quality assurance and colleague development.
• A track record of making and overseeing risk‑based decisions in line with legal, regulatory and internal policy requirements
• Experience managing complex investigations, escalations and high‑risk cases, ensuring timely, accurate and customer‑focused outcomes
• Proven ability to monitor and improve team performance against service, quality and operational targets, while driving continuous improvement and stakeholder collaboration

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel: We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight: We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better: We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done: We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam .

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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If you want to find out more about using AI in our recruitment process, please read more here .

Job Info

• Job Identification 5736
• Apply Before 11/06/2026, 11:55 PM
• Locations 177 Bothwell Street, Glasgow, G2 7ER, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB