Financial Crime Compliance Analyst (Regulatory Complaints)- 1 year FTC Basic Responsibilities

Paysafe Group; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial service provider in Camden Town is seeking an experienced professional to manage FOS/FSPO complaints and ensure compliance with regulatory standards. The ideal candidate should have a relevant degree and substantial experience in regulatory complaints within financial services. Excellent communication and analytical skills are essential. This role offers benefits including private health and flexible working options.

Benefits

Private health insurance

Flexible benefits options

Discounts on memberships

Employee support facilities

Qualifications

• Experience in regulatory complaints handling is desired.
• Familiarity with FOS/FSPO processes and UK/EU regulatory frameworks is highly desirable.
• Certifications in CAMS, CFE, or related certifications are a plus.

Responsibilities

• Take ownership of the FOS/FSPO complaints process.
• Ensure compliance with business and regulatory requirements.
• Investigate second stage FOS/FSPO complaints thoroughly.

Skills

Analytical skills

Investigative skills

Communication skills

Computer literacy

Education

University degree in Law, Business, Finance, or related field

Tools

Salesforce

MS Office

Job description

Overview

Take full ownership of the FOS/FSPO complaints process, handling all incoming regulatory complaints and liaising with relevant stakeholders across the business to ensure timely and compliant resolution.

Responsibilities

• Take full ownership of the FOS/FSPO complaints process, handling all incoming regulatory complaints and liaising with relevant stakeholders across the business to ensure timely and compliant resolution.
• Ensure all FOS/FSPO findings and recommendations are actioned in line with business and regulatory requirements, including the preparation and submission of monthly reports.
• Maintain and update all FOS/FSPO guidelines, workflows, and process documentation to reflect current regulatory standards and internal policies.
• Investigate 2nd stage FOS/FSPO complaints thoroughly and independently, ensuring responses are objective, well-documented, and supported by evidence, in accordance with the companys complaints handling policy.
• Draft and submit responses to the FOS/FSPO within required timeframes, coordinating with Legal, Compliance, and other relevant teams as needed.
• Manage all correspondence and evidence related to FOS/FSPO cases, ensuring accurate record-keeping in internal systems (e.g., Salesforce).
• Liaise with the FOS/FSPO for follow-up requests, additional information, and case clarifications, ensuring all communications are logged and deadlines are met.
• Support the SAR (Suspicious Activity Reporting) team as required, including assisting with NCA, GO AML, and LATAM SARs in line with global policy standards.
• Assist with compensation/redress cases, coordinating with Finance and Payments teams to ensure timely and accurate resolution.
• Contribute to ongoing improvements in complaints handling processes and compliance controls.
• Undertake other duties as assigned by line management, in accordance with the needs of the business, and adhere to internal disciplinary procedures, workflow practices, and company policies.
• Maintain confidentiality and data protection standards in all aspects of work.
• Ensure compliance with health and safety requirements and promote a safe working environment.
• Demonstrate professionalism, integrity, and respect in all interactions with colleagues, clients, and external parties.

Qualifications

• University degree in Law, Business, Finance, or related field preferred.
• Experience in regulatory complaints handling, financial crime compliance, or a similar role within financial services (desired).
• Familiarity with FOS/FSPO processes and UK/EU regulatory frameworks (highly desirable).
• Experience with financial crimes investigations, regulatory reporting.
• Certifications in CAMS, CFE, or related certifications a plus.
• Strong analytical and investigative skills, with the ability to interpret complex information and draft clear, concise responses.
• Excellent written and verbal communication skills in English.
• Computer literacy, including proficiency in MS Office and case management systems (e.g., Salesforce).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.

What Paysafe offers

• Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.
• Discretionary and flexible benefits such as holiday buy/sell options and 5-day carryover; flexible working hours.
• Wellbeing and support facilities, including a wellbeing room, free breakfast, fruits and snacks.
• Discounts on memberships via vitality (gyms, leisure centres, yoga/Pilates) and product discounts.
• Equipment support for purchasing Apple and LG products via Stormfront technology.
• Commitment to diversity with employee-led equality communities and four paid charity days.
• End-of-week summer hours during June–August with 3pm finish on Fridays.
• Comprehensive coverage: private health, dental, income protection, life assurance, and more.

What to expect next

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager
3. In-person interview
4. Final HR interview with Talent Acquisition
5. If successful, meet the CEO during new joiners breakfast in London