Financial Crime Analyst

TN United Kingdom; Carlisle; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Join a forward-thinking mutual organization as a Financial Crime Analyst, where you will play a vital role in enhancing fraud detection and prevention efforts. This exciting position involves collaborating with various business areas to ensure compliance with regulations and improve service quality. You'll engage in tasks that directly contribute to the safety and integrity of financial transactions, making a real difference in the community. With a commitment to personal development and a supportive work environment, this role offers a unique opportunity to grow while contributing to the greater good.

Benefits

25 days holiday plus public holidays

Opportunity to buy and sell holidays

Learning and Development opportunities

Health and Wellbeing activities

Community Day off annually

Qualifications

• Experience in a customer service or financial environment.
• Familiarity with applicable regulations.

Responsibilities

• Provide accurate management information for decision-making.
• Assist in detecting fraud and money laundering.
• Continuously improve customer service skills.

Skills

Analytical Skills

Attention to Detail

Investigation Techniques

Customer Service

Knowledge of Payment Systems

Job description

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Working at Cumberland, you become part of something special. We’re a mutual organisation committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We have an exciting opportunity for a Financial Crime Analyst to support the Financial Crime function, which includes fraud and Anti-Money Laundering (AML), as well as assisting in delivering effective fraud detection and prevention, and supporting anti-money laundering and terrorist financing investigations.

The Benefits

• Salary: up to £27,293 p.a. – depending on skills and experience.
• Holidays: 25 days holiday plus public holidays, with the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities: We want you to grow in your role. We’ll work together to support your personal and professional development.
• Hybrid Working: the tools and equipment you need to work from home when necessary, depending on your role.
• Health and Wellbeing: a calendar of events and activities, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day: an extra paid day off annually to help local charities and community organisations.

The Role

You’ll work in shifts Monday to Friday between 6am and 10pm, and weekends between 8am and 5:30pm.

You’ll collaborate with key business areas on Financial Crime related matters to deliver excellent customer experience, and continuously improve standards and quality of service, both internal and external.

• Provide the Operations Management team with accurate, relevant management information to enable effective decision-making.
• Assist the Financial Crime Manager and Team Leader in ensuring documented procedures and controls comply with relevant regulations.
• Help prepare papers for Fraud Prevention Meetings and Audit Committee Meetings, and complete actions arising from these meetings.
• Assist in detecting fraud and money laundering through transaction monitoring.
• Understand and adhere to the risk and control environment, following processes to minimise risk.
• Act in a manner consistent with the Society’s culture of treating customers fairly.
• Continuously improve customer service skills to ensure high standards of service.
• Work efficiently and seek to improve processes for high productivity.
• Support the Financial Crime Manager and Team Leader with tasks and initiatives, within agreed timescales, budgets, and standards.

About You

You’ll have previous experience in a customer service or financial environment and be familiar with applicable regulation. We’d also love to see:

• Knowledge of payments systems and schemes
• A natural interest in investigation techniques
• Strong analytical skills
• Attention to detail and quality outputs