Financial Claims Operations Manager

TN United Kingdom; Salford; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a Financial Claims Operations Manager to lead a dynamic team in Salford. This role involves enhancing processes within a financial mis-sold claims department, ensuring compliance with FCA regulations, and driving operational productivity. You will collaborate with sales and marketing teams to onboard clients and manage cases effectively. The company offers a supportive environment with a focus on professional growth and development. If you are passionate about improving client services and leading change, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Company nights out

Christmas shutdown

Qualifications

• Proven experience in managing financial claims and client relationships.
• Strong understanding of FCA compliance and operational productivity.

Responsibilities

• Onboarding clients and managing open cases to completion.
• Improving operational productivity and ensuring data integrity.

Skills

Client Management

Process Improvement

Team Leadership

FCA Compliance

Data Integrity

Education

Bachelor's Degree

Job description

Social network you want to login/join with:

Financial Claims Operations Manager, Salford

Client:

Time Recruitment Solutions Ltd

Location:

Salford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

716a802ce850

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Operations Manager - Financial Mis-Selling Claims
Manchester City Centre (next to Piccadilly gardens)
£30,000 - £35,000 salary

Working for a leading service provider to the UK Legal Sector within a rapidly expanding business unit, you will be responsible for nurturing growth within a financial mis-sold claims department. You will focus on building effective processes that will enable high quality services to be provided to clients and implementing processes that will provide best in class overall administrative support.

The Role:

1. Onboarding clients and working closely with the sales and marketing teams.
2. Management of open cases and driving them to completion.
3. Client data integrity and confidentiality.
4. Understanding, following and improving our policies and procedures.
5. Improving operational productivity.
6. Capacity and resource planning and management.
7. You will drive engagement and improved performance with our external service and product providers.
8. The role holder will also be a significant leader/contributor to projects and change management initiatives.
9. Manage and support administrators and sales executives.
10. Manage all FCA compliance and ensure best practice throughout the company.
11. Undertake appropriate audit and due diligence to ensure compliance with overarching regulation and principles.

The Package:

1. £30,000 - £35,000 salary.
2. Monday - Friday hours only (9am - 5pm).
3. Company nights out.
4. 25 days holiday plus bank holidays & Christmas shutdown.

Please apply today with your latest CV to be considered for this role!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.