Financial Claims Operations Manager

TN United Kingdom; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a Financial Claims Operations Manager to lead a dynamic team in Manchester. This pivotal role involves enhancing processes for financial mis-sold claims, ensuring compliance, and driving operational efficiency. You will collaborate closely with sales and marketing teams, manage client relationships, and oversee a dedicated team. With a competitive salary and attractive benefits, this is an exciting opportunity to make a significant impact in a rapidly expanding business unit. Join a forward-thinking organization that values innovation and excellence in service delivery.

Benefits

Company nights out

25 days holiday plus bank holidays

Christmas shutdown

Qualifications

• Experience in managing financial claims and client onboarding.
• Strong understanding of compliance and operational processes.

Responsibilities

• Oversee client onboarding and manage open cases to completion.
• Ensure compliance with FCA regulations and improve operational productivity.

Skills

Client Management

Process Improvement

Data Integrity

Leadership

Compliance Management

Education

Bachelor's Degree

Job description

Social network you want to login/join with:

Financial Claims Operations Manager, Manchester

Client:

Time Recruitment Solutions Ltd

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

111a04442d42

Job Views:

5

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Operations Manager - Financial Mis-Selling Claims
Manchester City Centre (next to Piccadilly gardens)
£30,000 - £35,000 salary

Working for a leading service provider to the UK Legal Sector within a rapidly expanding business unit, you will be responsible for nurturing growth within a financial mis-sold claims department. You will focus on building effective processes that will enable high quality services to be provided to clients and implementing processes that will provide best in class overall administrative support.

The role:

1. Onboarding clients and working closely with the sales and marketing teams.
2. Management of open cases and driving them to completion.
3. Client data integrity and confidentiality.
4. Understanding, following and improving our policies and procedures.
5. Improving operational productivity.
6. Capacity and resource planning and management.
7. You will drive engagement and improved performance with our external service and product providers.
8. The role holder will also be a significant leader/contributor to projects and change management initiatives.
9. Manage and support administrators and sales executives.
10. Manage all FCA compliance and ensure best practice throughout the company.
11. Undertake appropriate audit and due diligence to ensure compliance with overarching regulation and principles.

The package:

• £30,000 - £35,000 salary
• Monday - Friday hours only (9am - 5pm)
• Company nights out
• 25 days holiday plus bank holidays & Christmas shutdown

Please apply today with your latest CV to be considered for this role!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.