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A leading organization in higher education is looking for a Student Loan Finance Assistant to deliver excellent customer service while managing student financial records and resolving inquiries related to both UK and international student loans. This hybrid role presents a unique opportunity to work within a sector focusing on the pastoral care of students, ensuring compliance and accuracy in financial processes.
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We are seeking a Student Loan Finance Assistant. This role centers on delivering excellent customer service to our students while supporting a small team with the efficient administration and resolution of queries related to Student Loans, both UK and Overseas. It is a hands-on operational position within a sector that differs from typical credit control functions.
Reporting into Student Fees Manager, the primary responsibility of this role is to investigate and respond promptly and empathetically to student or sponsor inquiries, enhancing the overall customer experience with a strong focus on pastoral care. Responsibilities include: