Financial Assistant

Gravitas Recruitment Group (Global) Ltd; Milton Keynes; On-site; GBP 30,000 - 35,000; Full time

Job summary

Gravitas Recruitment Group (Global) Ltd is seeking a Student Loan Finance Assistant in Milton Keynes. The role focuses on enhancing customer service while managing student loan queries and supporting financial operations. Applicants should possess strong communication skills and relevant experience in finance or customer service. Generous benefits include 30 days leave and pension membership.

Benefits

30 days annual leave

Local Government Pension Scheme membership

Opportunities for professional development

Collaborative work culture

Qualifications

• NVQ 4 or equivalent required.
• Medium-advanced Excel experience necessary.
• Experience in Higher Education or finance roles preferred.

Responsibilities

• Manage and reconcile payments from loan providers.
• Advise students on financial support options.
• Maintain accurate financial records.

Skills

Customer Service

Excellent Communication

Proactive Problem Solving

Stakeholder Management

Financial Record Management

Education

NVQ 4 or equivalent including English and Maths

Job description

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Gravitas Recruitment Group (Global) Ltd provided pay range

This range is provided by Gravitas Recruitment Group (Global) Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Student Record Systems | HESA & Insight | Finance | Recruiter | 97% Success rate on Permanent/FTC Higher Education HiresReach out: 07802…

Role: Student Loan Finance Assistant

Location: Milton Keynes

5 days per week in the office

Job overview:

We are seeking a Student Loan Finance Assistant. This role centers on delivering excellent customer service to our students while supporting a small team with the efficient administration and resolution of queries related to Student Loans, both UK and Overseas. It is a hands-on operational position within a sector that differs from typical credit control functions.

• NVQ 4 or equivalent including English and Maths
• Medium-advanced level experience in Excel
• HE experience or Customer service/Sales Ledger/Credit Control experience
• Proactive, willingness to learn and an interest in problem solving
• Excellent communication skills as well as an ability to manage stakeholders at all levels
• Higher Education experience
• Prior student loan/finance experience
• Knowledge of Student Finance England

Reporting into Student Fees Manager, the primary responsibility of this role is to investigate and respond promptly and empathetically to student or sponsor inquiries, enhancing the overall customer experience with a strong focus on pastoral care. Responsibilities include:

• Manage and reconcile payments from UK and international loan providers, ensuring accurate disbursements to student accounts.
• Advise students on financial support options, including loans, Future Earnings Agreements (FEAs), bursaries, and scholarships.
• Maintain accurate student financial records and process adjustments in coordination with external agencies such as Student Finance England (SfE), SAAS, Sallie Mae, Stepex, FAFSA, and Veterans Affairs.
• Collaborate with internal stakeholders to ensure compliance with regulations and accurate billing/crediting processes.
• Deliver excellent customer service to enhance the student experience.
• Utilise strong communication, organisational, and analytical skills to manage complex data and resolve financial queries effectively.
• Generous Leave: 30 days annual leave in addition to public holidays and scheduled University closure days
• Pension: Membership in the Local Government Pension Scheme, offering competitive benefits and long-term security
• Professional Development: Opportunities to develop your skills and progress your career within a supportive and forward-thinking organisation
• Collaborative Culture: Join a team committed to innovation, continuous improvement, and delivering excellent service to students and staff alike

Interview Date: 9th and 10th June 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Higher Education

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