Financial Assistance - Student Service Phone Agent (federal work study only)

Northern Kentucky University; Lancaster; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Student Service Phone Agent to be the first point of contact for students and the public. This role involves providing excellent customer service, answering inquiries about financial assistance, and supporting the goals of the Office of Student Financial Assistance. With a focus on communication and empathy, the ideal candidate will thrive in a fast-paced environment while gaining valuable experience. This opportunity is perfect for students looking to enhance their skills and contribute positively to their community.

Qualifications

• Desire to provide excellent customer service and listening skills.
• Ability to learn communication skills and interpret instructions.

Responsibilities

• Answer incoming calls regarding financial assistance.
• Provide high-quality customer service and support.

Skills

Customer Service

Communication Skills

Microsoft Office

Phone System Proficiency

Education

High School Diploma

Tools

Database Entry System

Job description

Posting Details

Position Information

Office hours are Monday-Friday 8:15 a.m.-4:30 p.m.

Applicant must be able to work up to 25 hours a week during Fall and Spring terms.

Work hours are arranged around a class schedule.

There are no evening hours and no weekend hours.

This position is the first point of contact to prospective students, current students, parents, and the public for the Office of Student Financial Assistance.

The Student Service Phone Agent will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations.

Student Service Phone Agents are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position.

It is desirable that the applicant have completed at least 30 credit hours and maintain at least a 3.0 GPA.

Responsible for answering incoming calls to the office in regards to financial assistance. The agent will be patient, understanding, empathetic, and be able to provide the caller with the correct answers to their questions in a timely manner.

Support the goals of the Office of Student Financial Assistance by providing the highest possible customer service.

May be tasked with other duties assigned by the supervisor.

A desire to provide excellent customer service and listening skills while being comfortable using a phone system and being able to carry out a wide variety of tasks.

Possess the ability to learn good communication skills, interpret a variety of instructions furnished in written and oral form.

The ability to work under pressure is preferred during high volumes times.

Technical skills include knowledge of Microsoft Office, NKU website, internet, and data base entry system.

A positive attitude and a professional pleasant phone voice is a must. Timeliness and the desire to learn new skills is required.

This position is a great opportunity for a student who lives on campus or close to campus. All interested students must fill-out an online application.

Please provide at least one professional reference in the applicant documents section.

Any candidate who is offered this position will be required to go through and pass a pre-employment criminal background check as mandated by state law.

Working Title	Financial Assistance - Student Service Phone Agent (federal work study only)
Department	Student Financial Assistance
Type of Work Study	Federal
Building/Office Location	AC - Kenneth R. Lucas Administrative Center
Work Schedule
Job Description
Primary Responsibilities
Qualifications
Minimum Education	High School Diploma
Pay Rate	$12.00/hr

Posting Detail Information

Requisition Number	20231690
Job Open Date	02/10/2025
Job Close Date
Quick Link	https://jobs.nku.edu/postings/13130