Financial Assessment & Benefits Advisor (Hybrid Work)

Durham County Council; Spennymoor; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working (home and office) where

27 days annual leave (rising to 32)

Local Government Pension Scheme

Job summary

Durham County Council is seeking a dedicated Financial Assessment and Benefits Officer based at Greenlane Council Offices, Spennymoor. The role involves assessing customer contributions towards Adult Social Care services, ensuring accuracy, timeliness, and excellent service standards.

You will deliver cost-effective support, resolve queries, and maximise income through precise assessments and entitlement checks, with hybrid working where applicable.

Qualifications

• NVQ Level 3 in Business Administration or recognised professional administrative qualification.
• Proven ability to provide accurate, high-quality administrative support.

Responsibilities

• Deliver a high-quality, cost-effective service to customers and resolve queries promptly.
• Support the Team Leader in delivering services in line with policies and regulations.
• Process allocated work efficiently, meeting performance targets and standards.
• Maintain up-to-date knowledge of Adult Social Care charging legislation and procedures.
• Provide clear, accurate advice to customers and handle enquiries effectively.
• Conduct financial assessments and calculate entitlement to care charges; identify potential benefits.
• Visit customers to assist with applications and gather documentation.
• Maximise income for customers and the Council through accurate assessments and benefits identification.
• Liaise with internal teams and external partners to support service delivery.
• Mentor and support colleagues, working independently to maintain high performance.

Skills

Customer-focused

Mentoring

Problem-solving

Teamwork

Education

NVQ Level 3 in Business Administration

Recognised professional administrative qualification

Job description

Durham County Council is seeking a dedicated Financial Assessment and Benefits Officer based at Greenlane Council Offices, Spennymoor. The role involves assessing customer contributions towards Adult Social Care services, ensuring accuracy, timeliness, and excellent service standards.

You will deliver cost-effective support, resolve queries, and maximise income through precise assessments and entitlement checks, with hybrid working where applicable.