Financial Aid Office Assistant- part time

Student Activities Board; Grantham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Financial Aid Office Assistant to provide essential support in a dynamic environment. This part-time role involves managing communications, maintaining student records, and assisting with financial aid processes. The ideal candidate will demonstrate strong organizational skills, excellent customer service abilities, and proficiency in Microsoft Office Suite. Join a team committed to fostering an inclusive atmosphere while helping students navigate their financial aid journey. This opportunity is perfect for someone looking to make a meaningful impact in the lives of students and their families.

Qualifications

• Proficiency in Microsoft Office Suite is essential.
• Previous experience in customer service or financial aid is preferred.

Responsibilities

• Serve as the first point of contact for financial aid inquiries.
• Manage the recording and tracking of outside scholarships.
• Assist in office administration and operations.

Skills

Microsoft Office Suite

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma

Associate Degree in Business or Finance

Tools

Student Information Systems

Job description

Jobs.messiah.edu

• Home
• Search Jobs
• Log In /Create Account
• Help
• FAQs
• Human Resources & Compliance
• Office of the Provost
• Student Employment
• Graduate Studies
  
  

Financial Aid Office Assistant- part time

Below you will find the details for the position including any special instructions, supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link.

If you would like to bookmark this position for later review, click on the Bookmark this Posting link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Bookmark this Posting Print Preview | Apply for this Job

Position Details

Classification Details

FLSA Status Non-Exempt

Position Information

Position Title Financial Aid Office Assistant- part time Position Type Staff Employee Group Staff Time Status Part-Time Time Category Part Time (1000-1559 hours) Annual Hours 1040 # of Months 12 Hours Per Week 20 (Mon.-Fri. as assigned) Work Dates

July 1 – June 30

Campus Main Campus (Grantham)

Position Description

Position Summary

The Office Assistant provides essential support to the Financial Aid Office by serving as the first point of contact for students, families, and other stakeholders. This role is responsible for managing office communications, maintaining student financial aid records, and ensuring efficient day-to-day operations. The Assistant plays a key role in supporting financial aid processes by assisting students with outstanding requirements, recording and monitoring outside scholarships, and maintaining organized digital and physical records. Additionally, this position provides administrative support for office meetings, mail processing, and supply management.

Education Required

High School Diploma or equivalent

Education Preferred

Associate degree in business, finance, or a related field

Experience Required

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
• Experience handling office tasks, including phone and email communication
  
  

Experience Preferred

• Previous experience in higher education, financial aid, or customer service
• Familiarity with student information systems and financial aid processes
  
  

Skills, Characteristics Required For Position

Customer Service & Communication

• Strong interpersonal skills to create a welcoming and professional environment for students, families, and staff
• Excellent verbal and written communication skills, with the ability to explain financial aid processes clearly and empathetically
• Ability to handle sensitive situations with confidence, discretion, and professionalism
• High level of cultural competency and ability to engage effectively with diverse populations
• Ability to communicate across different departments, as well as with external agencies and organizations
  
  

Organizational & Administrative

• Exceptional attention to detail, accuracy, and the ability to manage multiple tasks simultaneously
• Strong organizational and time-management skills to coordinate office operations efficiently
• Ability to maintain accurate records and documentation related to student financial aid and office administration
• Proficiency in proofreading and editing outward-facing materials to ensure professionalism and accuracy
• Ability to work independently, prioritize tasks effectively, and follow through on assignments
  
  

Technical & Digital Proficiency

• Proficiency in Microsoft Office Suite, including document creation, data entry, and spreadsheet management
• Ability to update and maintain financial aid web content and online student resources
• Familiarity with integrated student information systems (preferred but not required)
• Basic knowledge of federal and state financial aid regulations and the ability to assist in compliance processes
  
  

Teamwork & Professionalism

• Strong collaboration skills to work effectively with Enrollment staff, student workers, and campus partners
• Dependability and punctuality, ensuring smooth office operations and timely student support
• Ability to maintain confidentiality and handle sensitive financial aid information with discretion
• Flexibility and adaptability to support a dynamic and fast-paced office environment
• Proactive approach to problem-solving, with the ability to take initiative and improve office processes
  
  

Special Working Conditions

N/A

Driving Requirements

N/A

Duties

Essential Employee N/A Primary Duties

Student & Family Support

• Serve as the first point of contact for financial aid inquiries via phone, email, and in-person interactions
• Provide general financial aid information and guidance to students and families in a professional and supportive manner
• Contact students regarding outstanding financial aid requirements, missing documents, or pending tasks to ensure timely completion
• Assist in responding to inquiries regarding federal, state, and institutional aid programs
  
  

Scholarship & Document Processing

• Manage the recording, tracking, and monitoring of outside scholarships, ensuring proper documentation and compliance with financial aid policies
• Assist in processing scholarship returns, including reviewing documentation and coordinating with financial aid staff to ensure accurate adjustments
• Scan, index, and maintain student financial aid documents in digital records, ensuring accessibility and accuracy
  
  

Office Administration & Operations

• Train and supervise student employees, ensuring they provide accurate and professional service
• Maintain and monitor the financial aid office’s general email account, ensuring timely responses and routing inquiries as needed
• Schedule office meetings, coordinate calendars, and assist with meeting preparation
• Manage office supply inventory, placing orders as needed to ensure the office remains fully equipped
• Open, organize, and file mail, as well as prepare outgoing correspondence and bulk mailings
• Maintain consistent and reliable attendance to support office operations and student service needs
  
  

Secondary Duties

Secondary Responsibilities

• Support staff with special projects as assigned and approved by the Director of Financial Aid, including financial aid events and outreach initiatives
• Perform other duties as assigned to support the efficiency and success of the Financial Aid Office
  
  

Supervises: # of Administrative 0 Supervises: # of Staff 0 Supervises: # of Student 2 Posting Date 04/08/2025 Open Until Filled Yes Application Deadline Diversity

Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter/Letter of Interest
• Resume
  
  

Optional Documents

Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300

Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900