Financial Administrator / Client Services - Birmingham

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Client:

Location: Birmingham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: bb26902fb3a9

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Financial Administrator / Client Services - Birmingham

Our client is looking for a Financial Administrator / Client Services Administrator to join their IFA firm based in Birmingham. The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team.

Responsibilities:

• Ensure all dealings with customers are carried out in a professional and courteous manner
• Undertake sufficient product and market research
• Ensure all supporting documentation is maintained as per company procedures
• Maintain all standards of performance as required by the firm
• Ensure relevant CPD is maintained and recorded accurately
• Submission of new online applications / top ups and processing of paper-based applications for life, investment, platform, and pensions business, ensuring they are processed compliantly, to a satisfactory completion and issue of plan documents
• Maintain / keep up to date all trackers / spreadsheets as required by the Client Services Manager
• Run comprehensive IO activities for each piece of business whether it is new business, top ups, or any other policy variations such as Change of DFM/Model, Fund Switches
• Adding fees/ payaways /splits entries to IO
• Understand Adviser Bandings
• Understand Introducers / Payaways
• Oversee management of Annual Reviews and Portfolio Reviews that are due, ensuring delivery and action by adviser and Review Team
• Assist the Review Team with the preparation of ARs & PRs in overflow situations
• Check Portfolio Reports prepared by Review Team
• Liaise with clients, solicitors, accountants, life offices, lenders, and platform providers by telephone, e-mail, fax, and letter
• Handle complex administration enquiries / queries as directed by the Client Services Manager
• Provide training / mentoring to CSEs and apprentice staff as directed by the Client Services Manager
• Oversee and sign off Platform withdrawals / fund switches / transactions
• Produce ad-hoc (non-standard) and standard letters in response to customer/provider queries
• Obtain quotations for life, investment, and pension products using research tools
• Present quotations to advisers along with relevant data and documents required for advice
• Have a comprehensive understanding of the IO back office system and its role in the business
• Have good working knowledge of EIM platforms, including maintenance of cash balances
• Ensure all files are compliant and maintain compliance documents
• Handle Group Scheme Renewals / Auto Enrolment schemes, including renewal invitations, member servicing, and ongoing support
• Provide ongoing administration of platform and non-platform investment and pension products including Sipps and SSASs

Knowledge and Experience:

• The requisite knowledge for the role being undertaken
• Maintain basic administration, technical knowledge, and qualifications for the role
• Mentor Junior members of the Client Service Team
• Detailed knowledge of the firm’s administration and client service requirements
• Understanding of providing advice to clients in a compliant manner as per the firm’s policies