Financial Administrator / Client Services - Birmingham

Artemis Recruitment Consultants Ltd; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services firm in Birmingham seeks a Financial Administrator / Client Services Administrator. The successful candidate will work autonomously, ensuring professional client interactions and compliance in processing applications. Responsibilities include managing administrative tasks, mentoring colleagues, and conducting market research, all contributing to a high-performing team.

Qualifications

• Relevant knowledge for the role is essential.
• Ability to mentor junior team members is required.
• Knowledge of compliance and firm policies is necessary.

Responsibilities

• Ensure all customer dealings are carried out professionally.
• Process new applications and maintain compliance.
• Provide training and mentoring to junior staff.

Skills

Client Interaction

Administration

Market Research

Mentoring

Education

Relevant Knowledge for the Role

Job description

Type of Position: Financial Administrator / Client Services - Birmingham

Pay: £25k - £30k

Financial Administrator / Client Services - Birmingham

Our client is looking for a Financial Administrator / Client Services Administrator to join their IFA firm based in Birmingham. The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team.

Responsibilities:

• Ensure all dealings with customers are carried out professionally and courteously.
• Conduct product and market research.
• Maintain all supporting documentation as per company procedures.
• Uphold the firm's performance standards.
• Maintain and record CPD accurately.
• Process new online applications, top-ups, and paper-based applications for life, investment, platform, and pension products, ensuring compliance and completion of plans.
• Keep trackers/spreadsheets updated as required by the Client Services Manager.
• Manage comprehensive IO activities for each business piece, including new business, top-ups, and policy variations like DFM/Model changes and Fund Switches.
• Add fees, payaways, and splits entries to IO.
• Understand Adviser Bandings and Introducers/Payaways.
• Oversee management of Annual Reviews and Portfolio Reviews, ensuring timely delivery and action.
• Assist with preparing ARs & PRs in overflow situations.
• Check Portfolio Reports prepared by the Review Team.
• Liaise with clients, solicitors, accountants, life offices, lenders, and platform providers via telephone, email, fax, and letter.
• Handle complex administration inquiries as directed.
• Provide training and mentoring to CSEs and apprentices as directed.
• Oversee and approve Platform withdrawals, fund switches, and transactions.
• Produce standard and ad-hoc letters in response to queries.
• Obtain quotations for life, investment, and pension products using research tools.
• Present quotations to advisers with relevant data and documents.
• Understand the IO back-office system's role in the business.
• Have a good working knowledge of EIM platforms, including cash balance maintenance.
• Ensure all files are compliant and maintain necessary documents.
• Handle Group Scheme Renewals and Auto Enrolment schemes, including invitations, take-up, and ongoing support.
• Administer platform and non-platform investment and pension products, including SIPPs and SSASs.

Knowledge and Experience:

• Relevant knowledge for the role.
• Maintain basic administration, technical knowledge, and qualifications.
• Mentor junior team members.
• Detailed understanding of the firm's administration and client service requirements.
• Knowledge of providing compliant advice as per the firm's policies.